Jamie Kinslow
McCordsville,IN
Summary
Licensed Social Worker and dedicated Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Desire to build productive working relationships, but above all, the desire to place the client first. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HSS Manager
United Health Care
04.2024 - Current
- Leading and training a team of professionals during initial Pathways launch
- Ensuring compliance with state regulations and company policies.
- Conducting regular meetings with staff to discuss progress and identify areas of improvement.
- Establishing processes to ensure efficient workflow throughout the department
- Conducting performance reviews for team members
Assistant Director of Quality Assurance and Training
CICOA Aging and In Home Solutions
Indianapolis , IN
09.2023 - 04.2024
- Development and Implementation of Quality Assurance Review Process for the Pathways Program
- Oversight of the Training Team and Quality Assurance Team
- Participation in compliance reviews and holding staff accountable to meeting high quality standards
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Created and maintained reports on operational performance metrics.
- Developed protocols for handling confidential information within the organization.
- Provided guidance to departmental staff in resolving customer complaints and ensuring high quality customer service
- Monitored staff performance, provided feedback and conducted annual reviews.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
Flourish Care Management Supervisor
CICOA Aging and In Home Solutions
Indianapolis , IN
05.2019 - 09.2023
- Care Management duties for caseload of approximately 70-100 clients, Management and supervision of staff of 15, managing client complaints, holding staff accountable to performance goals and tracking statistics accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Care Manager Trainer
CICOA Aging and In Home Solutions
Indianapolis , IN
05.2015 - 05.2019
- Care Management duties for caseload of approximately 45 clients, training of new and ongoing care management staff for the first 90 days of employment, preparing and presenting training presentations to large groups of staff, managing and maintaining training manual for care management staff
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Maintained up-to-date knowledge of industry trends and best practices.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Care Manager
CICOA Aging and In Home Solutions
Indianapolis , IN
08.2013 - 05.2015
- Assessing individuals in the community for appropriate funding sources for services, developing appropriate care plan, ensuring ongoing satisfaction of in home services, in home visits quarterly, maintaining caseload of approximately 80 clients
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Provided crisis intervention services to clients when necessary.
- Served as a liaison between clients' families and community agencies providing services to them.
Education
Masters of Social Work -
University of Southern Indiana
Evansville, IN07.2013
Bachelors of Social Work -
Ball State University
Muncie, IN05.2012
Core 40 High school diploma -
Zionsville Community High School
Zionsville, IN05.2008
Skills
- Staff Training and Development
- Extensive knowledge of Medicaid and the Waiver Program
- Workforce Management
- Verbal and written communication
- Time Management
- Team Leadership
- Project Management
- Policy Implementation
Certification
License of Social Work 33007326A, 05/2015
Timeline
HSS Manager
United Health Care
04.2024 - Current
Assistant Director of Quality Assurance and Training
CICOA Aging and In Home Solutions
09.2023 - 04.2024
Flourish Care Management Supervisor
CICOA Aging and In Home Solutions
05.2019 - 09.2023
Care Manager Trainer
CICOA Aging and In Home Solutions
05.2015 - 05.2019
Care Manager
CICOA Aging and In Home Solutions
08.2013 - 05.2015
Masters of Social Work -
University of Southern Indiana
Bachelors of Social Work -
Ball State University
Core 40 High school diploma -
Zionsville Community High School
License of Social Work 33007326A, 05/2015
Similar Profiles
Selena SanchezSelena Sanchez
Claims Specialist at United Health CareClaims Specialist at United Health Care
Lisa DostieLisa Dostie
Resolution Support Specialist/Expedited Appeals at United Health CareResolution Support Specialist/Expedited Appeals at United Health Care
Simone BarnesSimone Barnes
Clinical Administrative Coordinator at United Health CareClinical Administrative Coordinator at United Health Care