Jamie Kissner
Lynnwood,WA
Summary
Dynamic and results-oriented professional with a proven track record of exceeding goals and fostering meaningful relationships, as demonstrated at Sport Clips and Professional Collision. Expert in team leadership and client relations, blending exceptional communication skills with strategic planning abilities. Adept at multitasking and problem-solving, ensuring high-quality outcomes under tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Stay At Home Mother
Self Employed
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Proved successful working in a fast-paced environment
- Oversaw day-to-day operations, working efficiently and productively with all team members
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
Administrative Assistant
Professional Collision
06.2016 - 01.2017
- Made and managed appointments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Face of Client relations and fostered relationships between clients and businesses
- Conducted call reminders and follow-up satisfaction calls
- Pre arranged rental transportation for clients
- Worked closely with insurance companies
- Input all paperwork for office into multiple computer systems
- Entered in delivered parts and tracked down missing parts
- Cross referenced, detected and corrected errors
- Calculated billing and labor
Manager/Hairstylist
Sport Clips
05.2009 - 01.2016
- Managed all aspects of the Salon
- HR and Shift scheduling
- Advertising and Marketing
- Oversaw multiple projects at once
- Budget Management for salon expenses
- Responsible for product orders and inventory
- Conducted payroll reports
- Generated daily/weekly/monthly salon reports
- Coordinated and led monthly meetings
- Provided in-depth training and mentoring for employees
- Achieved exceptional sales numbers personally and for entire salon
- Ensured employees were meeting goals while nurturing a supported, positive morale
- Upheld a professional and efficient work atmosphere resulting in superior client retention and satisfaction
Care Giver/Personal Assistant
Self-Employeed
06.2003 - 05.2009
- Secretary to household; maintained daily schedules for client
- Budgeting and financial management
- Project and Activity Management
- Transported patient to/from doctor appointments
- Monitored dietary and supplemental intake; prepared meals according to restrictions
- Cleaned and organized including all household chores and laundry
- Instructed PT exercises
- Safely administered all medications
- Changed Medical wrapping/dressings
- Cared for medical concerns and kept vigorous notes for doctors
Customer Service Representative
Premera Blue Cross Of Washington
06.2005 - 06.2008
- Reviewed clients’ policies to determine eligibility and benefits
- Answered policyholders questions and concerns
- Resolved disputes
- Reprocessed medical claims
- Gained knowledge of medical terms, codes, and other processing information
Education
Cosmetology -
Milan Institute Of Cosmetology
Everett, WA10-2008
GED -
Everett Community College
Everett, WA01-2004
Skills
- Ability to keep calm in stressful or high-volume situations
- Accelerated learner and able to retain information quickly
- Self-motivated with the ability to work in a team environment
- Committed to producing high-quality, accurate work while meeting deadlines
- Organized and able to offer problem-solving solutions
- Effective communicator and listener while maintaining professionalism
- Dependable, dedicated, and a loyal employee
- Friendly, positive attitude
- Teamwork and collaboration
- Proficient in data entry
- 14 years customer service experience
Timeline
Stay At Home Mother
Self Employed
01.2017 - Current
Administrative Assistant
Professional Collision
06.2016 - 01.2017
Manager/Hairstylist
Sport Clips
05.2009 - 01.2016
Customer Service Representative
Premera Blue Cross Of Washington
06.2005 - 06.2008
Care Giver/Personal Assistant
Self-Employeed
06.2003 - 05.2009
Cosmetology -
Milan Institute Of Cosmetology
GED -
Everett Community College