Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jamie Knode

Colorado Springs,CO

Summary

Dynamic Human Resources Specialist with the Department of the Army, adept at enhancing employee relations and implementing effective onboarding processes. Skilled in Microsoft Office Suite and committed to organizational development, I successfully improved HR policies, resulting in increased employee satisfaction and streamlined operations. Proven ability to foster collaboration and drive productivity.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Human Resources Specialist

Department of the Army
11.2023 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Acted as staff member advocate, encouraging and supporting Military Human Resources to identify and resolve conflicts.
  • Analyzed issues and employed improvement processes.
  • Achieved departmental objectives by collaborating with staff to share and implement best practices.
  • Provides guidance and assistance for military personnel programs, customer service in the areas of military awards, promotion eligibility, strength management, special pay, records management, succession planning, and evaluations.
  • Reviews military personnel records periodically and ensures the database accuracy between HQDA, finance, and the local databases.
  • Ambassador of assimilations; advised over 50 incoming personnel and over 75 outgoing personnel on in/out procedures; while maintaining 100% unit readiness.
  • Provided 97 percent accurate statistical information and updates to HR supervisor bi-weekly for inclusion in the Command Briefing slides.
  • "Go-to" tech to swiftly troubleshot/resolved common complaint issues or when seeking advice for difficult problems has a warm rapport with everyone whom I encounter.
  • Prioritizes work to deal with workload shifts and ensures mission-critical work is accomplished with 98% accuracy.
  • Serves as Subject Matter Expert (SME) on processing software (MS Word, MS Excel, and MS Access) and processes forms, form letters, and substantiating documents pertaining to the assigned area of military personnel.

United States Army

Department of the Army
08.2002 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Army Reserve Administrator

Department of the Army
10.2009 - 06.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
  • Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
  • Enhanced data security measures, conducted regular system backups to prevent data loss.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.Resolved finance problems, improved operations and provided exceptional client support.
  • Working regularly and with minimal supervision, manage unit operations and independently make decisions on behalf of the Commander during his/her absence. Participate in the execution, management, measurement, and assessment of the unit’s mission readiness programs, including training, personnel management, medical readiness, personnel and physical security, finance, logistics, and information management.
  • Research projects, legal doctrine and regulation while providing exemplary customer interaction resulting in superior customer service standards.
  • Employs analytical techniques to identify, evaluate, and recommend effective HR solutions for management's consideration.
  • Participate in the execution, management, measurement, and assessment of the unit’s mission readiness programs, including training, personnel management, medical readiness, personnel and physical security, finance, logistics, and information management.
  • Demonstrates the ability to communicate effectively with written correspondence, in using electronic based processing systems to ensure customer inquiries are met.Monitored and updated data, and prepared correspondence for inquiries from outside sources. Use concise verbal communication in an understandable manner with all Soldiers and outside customers.
  • Serve as a multi-functional specialist managing various programs that support the unit’s mission. Perform analysis of personnel readiness, medical readiness, and organizational readiness to determine trends that identify best practices or areas needing improvement.
  • Serves as the principal office assistant, performing various administrative and clerical duties in support of the work of a very large, complex organization.

Education

Bachelor of Science - Legal Studies

American Military University
Charles Town
06-2019

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Employee relations
  • Onboarding and orientation
  • Microsoft Office Suite
  • Compensation and benefits
  • Data evaluation
  • Organizational development
  • Payroll administration
  • Employee onboarding

Accomplishments

  • Created highly effective new Microsoft Excel internal tracker that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Earned "Outstanding Performance Award" for outstanding customer service and dedication, more than 2 years in a row.
  • Led team to achieve Number 1 Unit in readiness and training, earning recognition from upper management and financial reward.
  • Documented and resolved complex pay and financial issues which led to successful resolution and high customer satisfaction.
  • Achieved 99% success rate by completing payroll and financial transactions with accuracy and efficiency.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • USAR Unit Pay Administration Course (UPAC)
  • USAR Unit Administrator Basic Course (UABC)
  • Army Reserve Civilian Entry Training (ARCET)


Timeline

Human Resources Specialist

Department of the Army
11.2023 - Current

Army Reserve Administrator

Department of the Army
10.2009 - 06.2023

United States Army

Department of the Army
08.2002 - 08.2023

Bachelor of Science - Legal Studies

American Military University

Similar Profiles

CREATE PROFILE
Jamie Knode