Jamie Knowlton
Seneca Falls,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks. Always maintain a positive attitude and offering staff support. Responsible, reliable, flexible, punctual and productive. Very professional when working with little to no supervision; An Excellent Team Leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Clerk
Hobart William Smith College/Sodexo
07.2022 - Current
- Answer telephone calls to offer office information, answer questions and direct calls to students, faculty members, technicians and housekeeping staff to maximize team productivity.
- Scan records.
- Document updates on service requests and work orders.
- Update and create people records for students,staff and faculty members.
- Create any necessary safety signage in Microsoft word as needed.
- Schedule appointment's and follow up with reminder emails.
- Organize and maintain files to promote quick data finding for staff.
- Place supply orders to management, help manage inventory decorate, clean, organize and restock clerical spaces.
- Greet visitors in a friendly and professional manner.
- Attend team meetings as scheduled.
- Enter daily time sheets in database.
- Coordinate and assist with management in planning all office party events, place food and drink orders, organize team bonding games, create posters in word for all events.
- Create, view, share and edit spreadsheets and reports in Microsoft excel as needed.
Restaurant Manager/Waitress
Coach's Diner
12.2018 - 12.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices.
- Led and directed team members, operations, and procedures.
- Motivated staff to perform at peak efficiency and quality for 100% Customer Satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Stay at Home Mom
Home
01.2016 - 01.2018
- Maintained a loving, happy, healthy, and clean household for my beautiful children.
Education
Associate of Science - Online Courses
Monroe Community College
Rochester, NYSkills
- Excellent Customer Service Skills
- Active listener, Quick Learner
- Multitasking Skills
- Work well with others in office setting, Willing to help anyone, Staff leadership
- Multi-Line Phone Systems
- Documentation Skills
- Chart Updating
- Replenishing Inventory
- Office Coordination
- Reliable,Adaptable and Flexible
- Organization and Time Management
- Interpersonal Communication
- Attention to Detail
Certification
Certified Sodexo Maximo Train The Trainer
Spending time with my Family, Crafting, Cooking, Camping, Shopping.
I am a Hard working, loving Mother of 16 year old twins Natalie and Justin. I believe that keeping a positive attitude and making the best of your life is a key priority to personal growth and happiness. I enjoy camping, cooking and spending time with my Family and friends, making as many positive memories as possible while we still can. Crafting is my favorite hobby and enjoy participating and shopping at craft fairs.
Timeline
Unit Clerk
Hobart William Smith College/Sodexo
07.2022 - Current
Restaurant Manager/Waitress
Coach's Diner
12.2018 - 12.2020
Stay at Home Mom
Home
01.2016 - 01.2018
Associate of Science - Online Courses
Monroe Community College
Certified Sodexo Maximo Train The Trainer
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