Jamie Koch

• Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
• Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
• Developed targeted marketing strategies to attract new clientele and expand overall business growth.
• Educated clients on the importance of life insurance as part of their overall financial planning strategy.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.

• Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
• Reduced food waste by implementing proper storage techniques and inventory management.
• Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
• Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.

Trained to be a Customer Service Rep. for 2 months and was let go due to COVID shutdown.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.