Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Kuper

Buckeye,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Health Unit Coordinator

Banner Health
08.2021 - Current
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Patient Care Specialist

CVS Specialty Pharmacy
11.2020 - 01.2021
  • Answered inbound telephone calls for patients ordering specialty medications.
  • Assured medications would be delivered in correct dosages and on time.
  • Facilitated patient financial assistance for some specialty medications.
  • Documented patient information and medication information.

Patient Service Representative

Pinnacle Family Medicine
11.2019 - 11.2020
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Service Representative

Christus Promptu Urgent Care
02.2019 - 10.2019
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Managed patient registration process, confirming data accuracy and completeness.

Facility Team Leader

Access Total Care
06.2018 - 09.2018
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to six employees.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Patient Service Representative

Physicians Premier Emergency Room
12.2015 - 06.2018
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

CHRISTUS Spohn Memorial Hospital
01.2014 - 06.2017
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.

Correspondence Specialist

Rachel Dehn, CPA
11.2016 - 03.2017
  • Organized and maintained critical communications with insurance companies for medical reimbursement or re-processing.
  • Verified patient accounts for accuracy in demographic and insurance verification.
  • Complied with all HIPAA regulations.

Registrar

HCA Bay Area Hospital
10.2012 - 07.2013
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Education

High School Diploma -

Darrington Sr High School
Darrington, WA
06.2003

Skills

  • Critical Thinking
  • Process Implementation
  • Interdepartmental Functions Coordination
  • HIPAA Guidelines
  • Paperwork Processing
  • Records Management
  • Workflow Coordination
  • Department Collaboration
  • Decision-Making
  • Problem Identification
  • Health Information Systems
  • Electronic Medical Record Software

Timeline

Health Unit Coordinator

Banner Health
08.2021 - Current

Patient Care Specialist

CVS Specialty Pharmacy
11.2020 - 01.2021

Patient Service Representative

Pinnacle Family Medicine
11.2019 - 11.2020

Patient Service Representative

Christus Promptu Urgent Care
02.2019 - 10.2019

Facility Team Leader

Access Total Care
06.2018 - 09.2018

Correspondence Specialist

Rachel Dehn, CPA
11.2016 - 03.2017

Patient Service Representative

Physicians Premier Emergency Room
12.2015 - 06.2018

Patient Service Representative

CHRISTUS Spohn Memorial Hospital
01.2014 - 06.2017

Registrar

HCA Bay Area Hospital
10.2012 - 07.2013

High School Diploma -

Darrington Sr High School

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