Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Lane

Upton,MA

Summary

Dedicated and focused Project Manager with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.

Overview

20
20
years of professional experience

Work History

Senior Analyst, Project Management

Liberty Mutual
Boston, MA
01.2019 - Current
  • Prepared for team meetings by organizing materials, building charts and preparing presentations
  • Assisted with planning by helping document, develop and refine concepts to align strategies with stated project objectives
  • Researched central project issues and prepared concise summaries and detailed reports showcasing information
  • Provided consistent project updates to stakeholders by scheduling appropriate meetings
  • Submitted project deliverables to clients, consistently adhering to quality standards
  • Created project status presentations for delivery to customers or project personnel.

Underwriting Assistant Supervisor

Liberty Mutual
Rocky Hill, CT
01.2017 - 01.2019
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Oversaw team members , client satisfaction, contract management and daily work
  • Organized schedules, workflow and shift coverage to meet business demands
  • Increased volume of work while maintaining high level of accuracy and quality
  • Performed yearly evaluations to update annual goals.

Underwriting Technical Specialist

Liberty Mutual
Weston, MA
04.2012 - 01.2017
  • Conducted audits on internal controls and developed reports on findings
  • Managed completion of planned audits, reviewed records and procedures for accuracy and appraised policies and plans under audit review
  • Composed clear and concise audit findings to deliver comprehensive audit reports
  • Worked closely with management to discuss internal audit results and action plans.

Hotel Manager

True North Hotels
Westford, MA
08.2003 - 03.2012
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

Bachelor of Science - Hotel, Restaurant And Tourism Management

State University of New York
06.2003

Associate of Science - Business Management

Jefferson Community College
06.2001

Skills

  • Scope Implementation
  • Key Relationship Development
  • Client Relationship Management
  • Strategic Planning
  • Team Collaboration and Leadership
  • Project Leadership
  • Stakeholder Communications
  • Quality Assurance and Control

Timeline

Senior Analyst, Project Management

Liberty Mutual
01.2019 - Current

Underwriting Assistant Supervisor

Liberty Mutual
01.2017 - 01.2019

Underwriting Technical Specialist

Liberty Mutual
04.2012 - 01.2017

Hotel Manager

True North Hotels
08.2003 - 03.2012

Bachelor of Science - Hotel, Restaurant And Tourism Management

State University of New York

Associate of Science - Business Management

Jefferson Community College

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Jamie Lane