Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Lang

Mobile

Summary

Dynamic and detail-oriented professional with a proven track record at USA Health University Hospital, excelling in data entry and customer satisfaction. Adept at multitasking and problem-solving, I consistently improved operational efficiency and accuracy, ensuring timely completion of tasks while fostering positive client relationships. Strong communication skills enhance my ability to deliver exceptional service.

Overview

30
30
years of professional experience

Work History

Clerk

USA Health University Hospital
10.2024 - 05.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Cashier Team Lead

Williams-Sonoma
10.2024 - 02.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier Assistant

JC Penney Stores
06.2023 - 09.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

Sales Associate

JC Penney Stores
08.2018 - 09.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Jos A Bank
12.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Reservation Clerk

Mandoki Hospitality
02.2015 - 12.2017
  • Improved customer satisfaction by providing accurate and timely reservation services.
  • Resolved booking conflicts or errors swiftly, minimizing negative impacts on client experiences.
  • Utilized upselling techniques to increase revenue through room upgrades and additional amenities when appropriate opportunities arose.
  • Maintained strong relationships with corporate clients, ensuring repeat business and ongoing revenue growth.

Clerical Assistant

H&H Financial Services
01.1995 - 02.2015
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Associate of Arts - Business Administration

Faulkner University
Huntsville, AL
10-2013

Associate of Arts - General Studies

Faulkner University
Mobile, AL
06-2013

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Database entry
  • Document management
  • Database management
  • Research
  • Schedule and calendar management
  • Verbal and writing communication
  • Scanning and copying
  • Records retrieval
  • Multitasking
  • Problem-solving
  • Data entry
  • Excellent communication

Timeline

Clerk

USA Health University Hospital
10.2024 - 05.2025

Cashier Team Lead

Williams-Sonoma
10.2024 - 02.2025

Cashier Assistant

JC Penney Stores
06.2023 - 09.2024

Sales Associate

Jos A Bank
12.2020 - 10.2022

Sales Associate

JC Penney Stores
08.2018 - 09.2024

Reservation Clerk

Mandoki Hospitality
02.2015 - 12.2017

Clerical Assistant

H&H Financial Services
01.1995 - 02.2015

Associate of Arts - Business Administration

Faulkner University

Associate of Arts - General Studies

Faulkner University

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