JAMIE LARSON
South Jordan
Summary
Results-driven professional with comprehensive experience in collections and account management. Adept at developing strategic plans to optimize payment recovery and reduce delinquencies. Strong focus on team collaboration, adapting to evolving needs, and delivering consistent results. Skilled in communication, negotiation, and conflict resolution, with reputation for reliability and success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Company Operations Manager
Mountain High Lawn Yard and Tree Services
09.2015 - 09.2024
- Streamlined company operations by implementing efficient processes and systems.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed senior-level personnel working in marketing and sales capacities.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
Credit Repair Specialist
Lexington Law
10.2022 - 06.2023
- Analyzed Clients credit report and identified area for improvement
- Educated Clients on effective credit management and budgeting
- Assisted clients in building positive credit and recommended credit building tools
- Delivered exceptional customer service offering clear, emapathetic communication throughout the credit repair process
- Worked remotely using an auto phone dialing system and database
Senior Business Operations Manager
Mountain High Hay
11.2009 - 11.2015
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed detailed plans based on broad guidance and direction.
- Accomplished multiple tasks within established timeframes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Logistics Manager
Hi-Land Hay, Inc.
08.2004 - 11.2009
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
- Contract negotiating
- Collaborated with cross-functional teams to ensure timely delivery of products while maintaining quality standards
- Worked closely with upper management
- Load tracking and completion
- Quick pay system payments
- Reconciliation
- Coordinated international shipments
- Managed relationships with third-party logistics providers
- Created standard operating procedures for all logistics
- Developed and maintained strong relationships with key suppliers
- Managed multiple distribution centers across different locations
Finance Manager/Department Collection Manager
Forshee Auto
03.2002 - 08.2004
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Initiated legal action against non-compliant debtors when necessary, protecting company assets from revenue loss.
- Managed a portfolio of accounts, ensuring timely payments and minimizing losses due to bad debts.
- Streamlined the collections process by developing an efficient account monitoring system.
- Maintained accurate records of all collection activities, facilitating transparency and easy access to information when needed.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Collections Specialist/Manager/Litigation Specialist
Collection Center Inc
09.1999 - 08.2002
- Successfully collected outstanding debts, consistently meeting or exceeding monthly collection targets
- Negotiated payment arrangements with delinquent customers
- Skip Tracing
- Maintained records of all collections activities and communications with debtors
- Pre-legal assistant & small claims representative/specialist
- Resolved customer disputes
- FDCPA Certified
- Account reconciliation
- Maintained a professional and empathetic approach when dealing with distressed or difficult debtors
- Utilized persuasive communication skills to overcome objections and secure commitment for repayment from delinquent customers
- Managed high-volume inbound and outbound calls on a multi line, auto-dialing system
- Detailed oriented & organized
- Bankruptcy Knowledge and experience
Education
High School Diploma -
Manti High School
Manti, UT05.1994
Skills
- Goal oriented
- Detail oriented
- Collection litigation experience
- Superb time management skills
- Skip tracing
- Portfolio management
- Problem-solving abilities
- Multitasking
- Excellent verbal and written communication
- Fair debt collections practices act
- Debt repayment negotiating
- Ability to learn and adapt new skills
Certification
FDCPA, 08/01/99, Present
- Fair Debt Collection Practices Act Certification (FDCPA) - ACA International.
Personal Information
Authorized To Work: US
Timeline
Credit Repair Specialist
Lexington Law
10.2022 - 06.2023
Company Operations Manager
Mountain High Lawn Yard and Tree Services
09.2015 - 09.2024
Senior Business Operations Manager
Mountain High Hay
11.2009 - 11.2015
Logistics Manager
Hi-Land Hay, Inc.
08.2004 - 11.2009
Finance Manager/Department Collection Manager
Forshee Auto
03.2002 - 08.2004
Collections Specialist/Manager/Litigation Specialist
Collection Center Inc
09.1999 - 08.2002
FDCPA, 08/01/99, Present
- Fair Debt Collection Practices Act Certification (FDCPA) - ACA International.
High School Diploma -
Manti High School
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