Jamie Larson

Rexburg Motor Sports

01.2013 - 03.2025

Met with customers to discuss service needs and develop effective and practical solutions.
Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Maintained accurate records of completed services, and customer communications to streamline processes.
Coordinated schedules and assigned work orders to maximize productivity within the service department.
Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Resolved customer complaints in professional and timely manner.
Developed and maintained positive relationships with customers to build rapport and trust.
Coordinated with other departments to maintain streamlined and productive workflow.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Streamlined warranty claim procedures, resulting in faster resolution times and improved customer experience.
Submit and process warranty claims for eight manufacture lines.

Summary