Jamie Lauderdale
Lynn Haven,FL
Summary
Proven track record of enhancing operational efficiency and team collaboration at Med-Genetics, adept in problem-solving and effective communication. Skilled in machinery operation and safety compliance, consistently achieving significant improvements in customer satisfaction and production quality. Demonstrates a strong work ethic and a results-driven approach, with a focus on achieving strategic goals and exceeding performance metrics. Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Operator B
Berg Pipe
06.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
4th Hand
WestRock
03.2019 - 06.2022
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Participated in continuous improvement initiatives aimed at enhancing efficiency within the papermaking process.
- Assisted in troubleshooting technical issues with machinery, reducing downtime and maintaining optimal production levels.
- Reduced waste by implementing sustainable practices in the production process.
- Monitored water usage during the papermaking process closely; implemented conservation measures when needed.
- Supported environmental compliance efforts by adhering to regulations governing emissions, waste disposal, and recycling practices within the paper industry.
- Reduced downtime by performing routine maintenance on paper machine components and systems.
- Supported plant-wide sustainability initiatives, focusing on reducing waste generation and recycling opportunities within the papermaking process.
- Ensured consistent product output, adhering to established specifications for thickness, moisture content, and other critical factors.
- Monitored stock levels of consumables such as chemicals used in the papermaking process; reordered supplies as needed to maintain optimal inventory levels.
- Communicated effectively with shift supervisors regarding any issues encountered during daily operations, allowing for prompt resolution of problems when necessary.
- Trained new hires on proper operation procedures and safety guidelines, ensuring a skilled workforce capable of meeting production goals consistently over time.
CSR Supervisor
Med-Genetics
03.2016 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed complex cases involving multiple stakeholders while maintaining professional demeanor and focus on resolution goals.
- Contributed to higher employee retention rates through effective motivation and recognition strategies.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
- Monitored call quality using designated software platforms, identifying areas where improvements could be made.
- Completed bi-weekly payroll for [Number] employees.
Automotive Service Advisor
Bay Cars
01.2014 - 02.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Education
Some College (No Degree) - Criminology
Gulf Coast State College
Panama City, FL 09.2001 - 05.2002
High School Diploma -
Rutherford High School
Panama City, FL05.2000
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Equipment Operation
- Efficient multitasking
- Effective Communication
- Valid Driver's License
- Safety Compliance
- Heavy Equipment Operation
- Tool operation
- Hand and power tools
- Heavy Lifting
- Production work
- Machine setup
- Production procedures
- Quality Assurance
- Hand-Eye Coordination
- Equipment Maintenance
- Plant Safety
- Flexible Schedule
- Data Entry
- Analytical Thinking
- Issue Resolution
- Materials Handling
- Manufacturing Procedures
- Loading and unloading
- Warehouse Operations
- Hand and Foot Coordination
- Facility Maintenance
- CNC set up
- Strong Work Ethic
- Teamwork and Communication
- Positive Attitude
- Teamwork and Coordination
- Punctual and Reliable
- Machinery Operation
- Safe Machine Operation
- Production Operations
- Forklift Operation
- Machine Setup and Shutdown
- Quality Inspection
- Preventive Maintenance
- Material Handling
- OSHA Guidelines
- Pallet Jacks
- Equipment Repair
- Production Line Work
- Measuring Tools
- Conveyor System Operation
Certification
Forklift certified
Timeline
Operator B
Berg Pipe
06.2023 - Current
4th Hand
WestRock
03.2019 - 06.2022
CSR Supervisor
Med-Genetics
03.2016 - 12.2018
Automotive Service Advisor
Bay Cars
01.2014 - 02.2016
Some College (No Degree) - Criminology
Gulf Coast State College
09.2001 - 05.2002
High School Diploma -
Rutherford High School
Forklift certified
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