Jamie Lawson

• Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-

alone and client-server environment.

• Performed required hardware upgrades and repair to maintain mission capability.

• Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software

for efficient operation on the network.

• Evaluate and resolve customer IS problems.

• Conducted computer imaging procedures to ensure the efficient setup of systems.

• Improved network efficiency by implementing and maintaining communication systems and equipment.
• Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
• Enhanced customer satisfaction by providing timely technical support for communication issues.
• Operate tools and equipment (including all necessary protective equipment) required to install, repair, and maintain copper and fiber optic cabling, associated media, and related infrastructure.

• Developed and maintained relationships with contractors to ensure a reliable and efficient supply of petroleum products
• Coordinated vehicle maintenance, repairs, and inspections to ensure vehicles are in great condition and compliant with safety and environmental standards/regulations.
• Conducted regular inspections of storage tanks and pipelines and vehicles to confirm compliance with safety and environmental regulations.
• Maintained accurate records and documentation of fuel transactions, inventory levels, and equipment maintenance, maintaining accountability in compliance with military regulations.

• Supported the management of highly sensitive communications materials, keys, and related publications by facilitating their proper distribution, destruction, inventory, and accountability.

• Provided technical support and troubleshot peripheral devices required to operate.

• Configured, updated and repaired desktop workstations.

• Conducted computer imaging procedures to ensure the efficient setup of systems.

• Proficiently diagnosed and resolved hardware, software, printer, and network issues through effective troubleshooting techniques.

• Developed resolutions to complex computer problems by working with outside support teams and vendors.

• Installed and maintained operating systems and authorized software applications on end user computing devices

• Ensure users have rights to access network systems and resources based on their roles

• Collaborated with other military units and civilian contractors to coordinate fuel resupply missions, assuring uninterrupted fuel supply during critical operations
• Completed rigorous training programs in hazardous material handling, safety protocols, and emergency response procedures, demonstrating preparedness for diverse situations
• Demonstrated exceptional problem-solving skills during emergency situations, effectively mitigating risks and minimizing downtime
• Coordinated and executed fuel convoy operations, ensuring timely and secure delivery of fuel to units in various locations
• Received multiple commendations for outstanding performance and dedication, including recognition of exceptional leadership and teamwork abilities.