JAMIE LAYMAN
Midlothian,VA
Summary
Diligent Practice Manager with robust background in clinical management. Clinical healthcare professional equipped to lead and optimize patient care operations. Managed multidisciplinary teams and enhanced patient care protocols, leading to improved departmental efficiency. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Demonstrated leadership and organizational skills in overseeing daily operations and a strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambulatory Clinical Manager
Bon Secours St. Mary's Hospital
01.2021 - Current
- Extensive healthcare business operations experience with a focus on outpatient clinic operations along with clinical and financial management.
- Manages day-to-day operations of an ambulatory practice that supports approximately 700 patient visits per month. Managed employees with various personalities and from different cultures for 8 physician practice. Supervises and trains all staff including providers, registered nurses, case managers, nursing support staff, technicians, and front office staff. Facilitates onboarding, performance management responsibilities, and completion of performance reviews.
- Accurately forecasts and manages budget for the unit and ensures that any expenditures are within the budget.
- Verifies and maintains timekeeping records and consults employees about any discrepancies. Facilitates scheduling, staffing, and daily adjustments based on patient needs, understanding budgetary parameters and resources available.
- Accountable for unit budget, monitoring, and variance analysis/reporting.
- Manages clinic first pass and final denials. Ensures that any appeals and grievances are resolved timely to meet regulatory timeframes.
- Assesses the necessity and reasonableness of the items supplied in a valid claim with CMS guidelines and other materials.
- Oversees and implements new subsystems, procedures, and techniques. Establishes clinical and operating procedures/protocols for service area to help grow business and nurse performance. Facilitates patient flow which includes but not limited to identifying problems and suggested needed changes.
- Identifies and implements practice process reviews to improve patient safety, operational effectiveness, and efficiency.
- Ensures and supports overall program guidelines and meets regulatory compliance/accreditation along with company standards.
- Maintain and monitor all department key performance indicators (KPI). Review with staff (RNs and MDs) monthly and as needed basis.
- Manages hyperbaric oxygen chamber clinical operations. Conducts maintenance, inventory, and research as required according to guidelines and needs of department.
- Identifies gaps in knowledge with staff and is a mentor to staff. Serves as expert in assigned area for clinical and business functions.
- Communicates and collaborates with staff, practice providers, medical staff, and other personnel regarding clinical operations, patient flow, and staff development opportunities. Leads monthly staff meetings and daily huddles.
- Represents the unit and is a liaison to internal and external customers. Leader and mentor to providers, RNs, and front office staff.
- Hold teams responsible and accountable for their decisions, behavior, and actions.
Ambulatory Clinical Manager
Mercy Health Physician Partners
10.2018 - 01.2021
- Manages day-to-day operations of an ambulatory practice that supports approximately 1000 patient visits per month. Managed employees with various personalities and from different cultures for 7 physician practice. Supervises and trains all staff including providers, registered nurses, case managers, nursing support staff, technicians, and front office staff. Facilitates onboarding, performance management responsibilities, and completion of performance reviews.
- Accurately forecasts and manages budget for the unit and ensures that any expenditures are within the budget.
- Verifies and maintains timekeeping records and consults employees about any discrepancies. Facilitates scheduling, staffing, and daily adjustments based on patient needs, understanding budgetary parameters and resources available.
- Oversees and implements new subsystems, procedures, and techniques. Establishes clinical and operating procedures/protocols for service area to help grow business and nurse performance. Facilitates patient flow which includes but not limited to identifying problems and suggested needed changes.
- Identifies and implements practice process reviews to improve patient safety, operational effectiveness, and efficiency.
- Ensures and supports overall program guidelines and meets regulatory compliance/accreditation along with company standards.
- Manages hyperbaric oxygen chamber clinical operations. Conducts maintenance, inventory, and research as required according to guidelines and needs of department.
- Identifies gaps in knowledge with staff and is a mentor to staff. Serves as expert in assigned area for clinical and business functions.
- Communicates and collaborates with staff, practice providers, medical staff, and other personnel regarding clinical operations, patient flow, and staff development opportunities. Leads monthly staff meetings and daily huddles.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
Outpatient Wound Care Nurse
Memorial Hermann Wound Care Center
01.2015 - 05.2018
- Highly skilled career professional with experience in acute hospital and outpatient settings.
- Proficient in case manager duties including developing, implementing, and evaluating individualized patient care plans. Advocate for patient welfare; serve as a liaison between patients, their families, and other healthcare providers such as hospitals, outpatient clinics, nursing homes, skilled nursing facilities, hospice, home health agencies, and health insurance companies.
- Established in nursing and patient support including assessment, counseling, education regarding medications and treatment, lab work, documentation with care plan for diagnosis, and administration of treatment procedures.
- Computer skilled, manage heavy daily patient volume, and appointment scheduling. Proficient in all documentation/record maintenance/EMR to ensure accuracy and patient confidentiality.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Maintained up-to-date knowledge of advancements in wound care research, incorporating new findings into practice for better results.
- Contributed to clinic efficiency by streamlining documentation processes and maintaining accurate patient records.
- Assisted physicians in performing complex debridement procedures, ensuring optimal patient safety and comfort during the process.
Medical-Surgical Charge Nurse/Floor Nurse/PRN Wound RN
Memorial Hermann Katy Hospital
01.2012 - 01.2015
- Managed critical situations calmly and efficiently, applying sound clinical judgment when making decisions regarding patient care interventions.
- Continuously updated clinical skills by attending relevant professional development courses, workshops, and seminars to stay current on best practices in medical-surgical nursing.
- Improved patient satisfaction scores by providing compassionate, individualized care and maintaining open lines of communication with patients and families.
- Advocated for patients'' needs by effectively communicating their concerns to appropriate healthcare providers and specialists within the hospital system.
- Streamlined nursing processes on the medical-surgical floor for increased efficiency and productivity.
- Mentored new nurses in the Medical-Surgical unit to enhance clinical skills, foster professional growth, and promote teamwork within the department.
- Assisted physicians during rounds by providing accurate patient updates and facilitating informed decision-making about treatment plans.
- Coordinated patient discharges from the Medical-Surgical unit, ensuring seamless transitions to post-acute care settings or home environments.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed caseload of 5-7 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Performed intravenous therapy procedures and monitored chest tubes.
- Administered medication such as insulin and monitored patients' responses to detect problems.
Floor Nurse/Charge Nurse
Memorial Hermann Rehab Hospital
12.2010 - 01.2012
- Mentored new nursing staff, fostering a supportive environment for professional growth and development.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Maintained accurate records of residents' healthcare treatments and responses.
- Participated in quality improvement initiatives aimed at enhancing clinical practice standards across the nursing department.
- Educated family members on how best support their loved ones during the recovery process at home after discharge from the hospital.
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
Bachelor of Science - Nursing
University of Texas in Arlington
Virtual01.2018
Associate degree - Nursing
Houston Community College
Houston, Texas12-2010
Skills
- Clinical leadership
- Healthcare administration
- Training and mentoring
- Staff supervision and scheduling
- Team management
- Onboarding and coaching
- Quality improvement
- Direct patient care
- Insurance billing
- Medical billing
- Operations oversight
- Advocacy and counseling
- Clinical operations
- Improving clinical quality outcomes
Accomplishments
- Nominee for the Employee of the 4th Quarter (2014).
- Nominee for a Daisy Award in 2014 and 2019. The Daisy award honors nurses that consistently demonstrate excellence through their clinical expertise and especially their extraordinary compassionate care.
- EPIC superuser for RN, MD, and front office. Course completed in 2018.
- Increased EBITDA growth rate in current role an average of 139% annually.
Certification
- Wound Care Certified, 01/01/13, Present
- Basic Life Support, 01/01/08, Present
Timeline
Ambulatory Clinical Manager
Bon Secours St. Mary's Hospital
01.2021 - Current
Ambulatory Clinical Manager
Mercy Health Physician Partners
10.2018 - 01.2021
Outpatient Wound Care Nurse
Memorial Hermann Wound Care Center
01.2015 - 05.2018
Medical-Surgical Charge Nurse/Floor Nurse/PRN Wound RN
Memorial Hermann Katy Hospital
01.2012 - 01.2015
Floor Nurse/Charge Nurse
Memorial Hermann Rehab Hospital
12.2010 - 01.2012
Bachelor of Science - Nursing
University of Texas in Arlington
Associate degree - Nursing
Houston Community College
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