Jamie L. Brown
Amsterdam,Ohio
Summary
Organized and motivated professional experienced in time management and customer service. Enhanced company growth through effective multitasking and a commitment to delivering positive customer experiences. Focused on leveraging skills to contribute meaningfully in diverse environments.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
The Arc of Ohio
Canton, OH
02.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Implemented individualized support plans to meet unique client needs.
- Assisted individuals with daily living activities and personal care needs.
- Provided emotional support and encouragement to enhance client well-being.
- Developed and maintained positive relationships with clients and their families.
- Coordinated recreational activities to promote social interaction and engagement.
- Ensured a safe environment by adhering to health and safety protocols.
- Followed the care plan and directions to administer medications.
Owner/operator
Twisted Leopard Kreations
Amsterdam, Ohio
03.2022 - 02.2024
- Managed daily operations for creative design and product development.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Designed unique products tailored to client specifications and trends.
- Developed creative concepts for various design projects and campaigns.
- Oversaw inventory management and supply chain logistics for materials.
- Provided exceptional customer service to foster client relationships and satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained financial records, tracking expenses and revenue for the business.
Manicurist and Pedicurist
Altered Images hair and nail salon
Winterville, OH
07.2018 - 09.2022
- Performed manicures and pedicures using high-quality products and techniques.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Provided exceptional nail care services to clients in a welcoming salon environment.
- Developed strong client relationships through attentive service and personalized care.
- Stayed updated on industry trends to offer modern nail art techniques and styles.
- Cleaned workstations and tools to maintain a hygienic salon environment. and sterilized tools and work areas before each client session.
- Greeted customers warmly upon arrival to establish a friendly atmosphere. and provided customer service, answered questions, and addressed complaints.
- Performed a high volume of daily customer gel, acrylic, and natural manicures.
Manicurist and Pedicurist
Revival Hair and Nail Salon
Winterville, OH
10.2016 - 07.2018
- Performed manicures and pedicures using high-quality products and techniques.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Provided exceptional nail care services to clients in a welcoming salon environment.
- Scheduled client appointments for nail services to ensure efficient workflow.
- Developed strong client relationships through attentive service and personalized care.
- Maintained cleanliness and sanitation of tools and workstations following health standards.
- Complied with state regulations for performing manicure and pedicure services.
- Performed high volume of daily customers' gel, acrylic, and natural manicures.
Sales Representative
Morning Journal/Ogden Newspaper
Lisbon, Ohio
09.2015 - 10.2016
- Generate revenue for print products to include run-of-book print ads and print advertising inserts.
- Perform cold calling to get the attention of potential clients.
- Focus on growing existing accounts and acquiring new clients.
- Present different options to the client, including images, designs, and font sizes.
- Developed and maintained strong relationships with clients to ensure ongoing business.
- Build relationships with clients.
- Present different options to client, including images, designs, and font sizes.
- Generated revenue through print products, including run-of-book ads and advertising inserts.
- Facilitated meetings with clients to discuss advertising strategies.
- Perform research on trend analysis.
- Convey ad changes and discrepancies to copywriter.
Rural Route Carrier
United States Postal Service
02.2014 - 05.2015
- Obtained signed receipts for registered, certified, and insured mail and collected associated charges.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and return mail to the post office.
- Submitted collected money and receipts for accurate financial tracking along mail routes.
- Turn in money and receipts collected along mail routes.
- Record address changes and redirect mail for those addresses.
- Register, certify, and insure parcels and letters.
- Traveled to various post offices to retrieve mail for assigned routes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Consistently adhered to schedules for timely collection and return of mail.
- Return incorrectly addressed mail to senders.
- Provided information to customers regarding postal services and regulations to enhance their understanding and satisfaction.
- Report any unusual circumstances concerning mail delivery.
Stay At Home Mom
04.2005 - 02.2014
- Cared for my daughter, Teria, who was born with special needs, by providing daily support and supervision.
- Managed daily household schedules and activities for family needs.
- Coordinated educational and recreational activities for children.
- Led meal planning and preparation to ensure nutritious options.
Education
High School Diploma -
Indian Creek High School
Wintersville, OHUndergraduate Studies -
West Liberty University
West Liberty, WVAssociates of Arts -
Eastern Gateway Community College
Steubenville, OHSkills
- Medication administration
- Client-Centered Planning
- Crisis Intervention
- Patient care
- Client Safety Awareness
- First aid and CPR
- Case documentation
- Client documentation
- Organization and time Management
- Prioritization
- Detail orientation
- Excellent communication
- Customer Service oriented
- Team player
- Calm under pressure
TRAINING
- 60+ semester hours completed (ASA degree 12-2016)
- BCI & FBI check current for 2016 (can provide copies)
- Partners in Policy Making Class 2010
- CPR/ First aide certified
Timeline
Direct Support Professional
The Arc of Ohio
02.2024 - Current
Owner/operator
Twisted Leopard Kreations
03.2022 - 02.2024
Manicurist and Pedicurist
Altered Images hair and nail salon
07.2018 - 09.2022
Manicurist and Pedicurist
Revival Hair and Nail Salon
10.2016 - 07.2018
Sales Representative
Morning Journal/Ogden Newspaper
09.2015 - 10.2016
Rural Route Carrier
United States Postal Service
02.2014 - 05.2015
Stay At Home Mom
04.2005 - 02.2014
High School Diploma -
Indian Creek High School
Undergraduate Studies -
West Liberty University
Associates of Arts -
Eastern Gateway Community College