Jamie-Lee Paleka
Kaneohe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Child & Youth Program Lead
MCCS Hawaii - Kupulau CDC
Kaneohe Bay
10.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and program outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Guided colleagues and facilitated collaboration to strengthen team dynamics and achieve program goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted in planning and implementing engaging activities for children and youth.
- Collaborated with team members to coordinate daily schedules and events.
- Provided direct supervision during activities, ensuring participant safety and enjoyment.
- Facilitated communication between parents, guardians, and program staff effectively.
- Organized materials and supplies needed for daily program operations.
- Documented participant attendance and behavior observations accurately.
- Participated in training sessions to enhance skills in child development practices.
- Created a safe environment where children can express themselves freely.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Assisted with the planning, organizing, and implementation of special events.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Ensured compliance with safety protocols throughout all activities.
- Attended trainings related to youth programming best practices.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Developed creative arts projects for children based on their interests.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Supported the development of age-appropriate lesson plans for youth programs.
- Supervised children while they participated in various games and activities.
- Helped maintain accurate records of attendance, progress reports.
Child & Youth Program Assistant
MCCS Hawaii - Kupulau CDC
Kaneohe Bay
02.2022 - 10.2025
- Supervised and nurtured development of children aged 6 months to 5 years, fostering a safe and supportive environment.
- Conducted weekly observation for children in my classroom.
- Managed classroom of up to 10 children aged 14 to 24 months, promoting engagement and social interaction.
- Worked with other caregivers to maintain a safe, clean and organized classroom.
- Developed monthly lesson plans aligned with ELM curriculum to enhance children's learning experiences.
- Communicated professionally and respectfully with coworkers, parents and management.
Office Automated Clerk
MCCS - Hawaii Youth Activities
Kaneohe
04.2011 - 04.2012
- Managed multi-line phone system, efficiently routing inquiries and ensuring timely responses.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries, providing information about services and policies efficiently.
- Maintained organized front desk area, ensuring a professional appearance at all times.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided administrative support by organizing documents, photocopying, and scanning materials to enhance workflow.
- Coordinated office supplies inventory and placed orders to maintain stock levels.
- Tracked office supplies inventory, ordered replenishments, and monitored deliveries to maintain optimal stock levels.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Used Microsoft Word and Excel to create documents.
- Worked with my counterpart to keep accurate records.
- Completed basic bookkeeping and document filing.
Education
Bachelor of Arts - Hawaiian Studies
University of Hawaii At Manoa
Honolulu, HI12-2008
Skills
- Customer service
- Front desk management
- Appointment scheduling
- Multi-line phone operation
- Telephone etiquette
- Call forwarding
- Phone etiquette
- Clerical support
- Email correspondence
- Data entry
- Administrative support
- Office administration
- Office organization
- Calendar management
- Filing
- File organization
- Mail distribution
- Mail sorting
- Appointment confirmation
- Customer assistance
- Inventory management
- Inventory control
- Spreadsheet tracking
- Word processing
- Front office management
- Effective communication
- Verbal communication
- Oral communication
- Interpersonal skills
- Active listening
- Problem solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability
- Confidentiality handling
- Data confidentiality
- Sensitive information handling
- Cash handling
- Filing and sorting
- Office supplies ordering
Timeline
Child & Youth Program Lead
MCCS Hawaii - Kupulau CDC
10.2025 - Current
Child & Youth Program Assistant
MCCS Hawaii - Kupulau CDC
02.2022 - 10.2025
Office Automated Clerk
MCCS - Hawaii Youth Activities
04.2011 - 04.2012
Bachelor of Arts - Hawaiian Studies
University of Hawaii At Manoa