Jamie Lee Kirwan

• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with senior management to develop and execute long-term goals and objectives.
• Managed administrative logistics of event planning, event booking, and event promotions in addition to procuring appropriate city permits and adhering to relevant environmental regulations.
• Reviewed and executed confidential documents, contracts, and disclosures.
• Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Fostered lasting client relationships and connections by providing professional and engaging customer interactions.

• Earned Loan Officer license to address more complex client questions and provide enhanced service.
• Helped launch and structure a new in-house mortgage team, contributing to foundational business development efforts.
• Created and implemented standard operating procedures (SOPs) to improve efficiency and ensure process consistency.
• Supported marketing and outreach efforts through event planning, social media coordination, and promotional strategy.
• Facilitated loan processing from application through closing, ensuring accuracy and timely communication with clients.
• Collaborated cross-functionally with leadership, underwriters, and sales to streamline internal operations.
• Supported the rollout of the company's branding through digital platforms, printed materials, and client-facing presentations.

• Developed and executed performance management programs to increase employee engagement and productivity.
• Trained and regularly mentored 50+ associates on performance-oriented strategies and customer service techniques.
• Established team priorities, maintained schedules, and formulated strategies for actualizing company directives
• Enforced policies and procedures.
• Facilitated effective cross-functional collaboration to achieve project goals and enhance team synergy.

• Promoted to Assistant General Manager.
• Provided excellent customer service and service recovery to our guests.
• Oversaw Housekeeping, Front Office, Breakfast, Valet, and Engineering departments.
• Managed, motivated, and developed a hotel team of 40+.
• Strategically managed OneYield- Revenue Management System.
• Implement Residence Inn Marriott Brand Standards.
• Responsible for recruiting, payroll, scheduling, training, ordering, and employee relations.
• Managed budget implementations, employee evaluations, and contract details.

• Promoted to Operations Project Manager.
• Coordinated the 14-year PIP renovation of a 72-room Residence Inn by Marriott; Responsible for purchasing, receiving, and implementing into the hotel property.
• Executed the development and opening of 120-room Residence Inn by Marriott; Managed the operational opening tasks, purchasing, receiving, and hiring.
• Coordinated with city environmental planning departments in wetland conservation efforts.
• Developed and implemented project plans and budgets to ensure successful execution.

• Planned and coordinated the SVP's domestic and international travel arrangements: flights, hotels, transportation, registration, meetings.
• Managed multiple complex calendars for Executive Team Members of the company, specifically the Senior Vice President of Operations.
• Performed a variety of advanced administrative duties of a highly responsible and confidential nature for the Senior Vice President of Operations.
• Extensive experience in planning, coordination and execution of various types and sizes of meetings and events, as well as managing budgets; and negotiating with vendors and service providers to secure catering and venue options.
• Planned, coordinated and executed the company's annual conferences; managed a budget of $80k+.
• Coordinated the renovation of a 100-room IHG hotel; Maintained purchasing, shipping and delivery of hotel property; Managed licenses, permits insurance documents etc.
• Scheduled maintenance and inspections for the Corporate Office (Fire systems, phone systems, security systems internet, carpets, windows, elevator, painting, etc.).

• Conducted regular equipment maintenance checks, guaranteeing a safe workout environment for all members.
• Evaluated member progress through periodic assessments and adjusted their training programs accordingly for optimal results.
• Facilitated communication between members and fitness staff, addressing concerns and resolving issues promptly.
• Empowered fitness staff with regular professional development opportunities, leading to increased confidence and competence in their roles.
• Collaborated with Fitness Director to create innovative fitness classes, attracting new members and increasing overall attendance.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.