Jamie Lehs
Johnston
Summary
Clinical Admin Coordinator with extensive experience at United Health Group, Optum, specializing in data management and customer service. Improved team productivity through strategic communication and project management, consistently achieving quality metrics. Proficient in Microsoft Office Suite and skilled in relationship building, contributing to operational success in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Clinical Admin Coordinator/Team Leader
United Health Group, Optum
02.2022 - Current
- Coordinate members’ care and keep detailed records of members chart notes
- Consistently meets metrics, both quality and performance
- Precepting new hires
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Daycare Owner/Operator
Daycare Owner/Operator
12.2018 - 02.2022
- Monitors and supervise safety of all children
- Provides educational setting as well as free play
- Maintained high-quality childcare standards based on developmentally appropriate practices.
- Promote healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
Office Coordinator/Manager
Adel Dental Group
11.2017 - 10.2018
- Maintained an organized staff for the facility
- Propose treatment plans and go over finances with all patients
- Post Insurance checks/ bulk payments as well as handle phones
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Insurance Coordinator
Westown Pediatric Dentistry
12.2016 - 11.2017
- Post Insurance bulk check payments as well as other insurance checks
- Propose treatment plans and go over finances with patients
- Maintained an organized and efficient schedule
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Front Desk/Receptionists
Des Moines Children's Dentistry
06.2016 - 12.2016
- Maintained an organized and efficient schedule
- Served patients, e-file insurance, process insurance transactions
- Handled incoming/outgoing calls on multiple lines
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-booking’s.
Front Desk/Receptionists
Grove & Platt Dental Associates
Grimes
06.2013 - 06.2016
- Maintained an organized and efficient schedule
- Served patients, e-file insurance and entered transactions, processing insurance payments
- Precepting new hires
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-booking’s.
Office Coordinator
Ankeny Children's Dental
Ankeny
11.2008 - 12.2012
- Maintained an organized and efficient schedule
- Served patients, business closures, and e-filed insurance
- Reported directly to the owner of the company
- Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Lasik Technician/ Secretary
Lasik Plus
West Des Moines
01.2008 - 11.2008
- Coordinated customer's preparation
- Eye evaluations, OR assistant and laser technician
- Scheduled appointments for patients
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Associate Arts - Administrative Assistant Program
Faith Baptist Bible College
Ankeny, Iowa05.2007
Skills
- Microsoft Office Suite
- Eaglesoft and Dentrix
- Microsoft Teams and Outlook
- Data management
- Multitasking and organization
- Customer service excellence
- Decision-making strategies
- Work planning and prioritization
- Relationship building
Related Courses
- Microsoft Office systems
- Technical Dictation
- Business Administration
- Accounting
Awards
Integrity in Action, I was nominated by my peers and leaders within my department. This award demonstrated being a team player and being approachable and working well with everyone in and outside my department., 2024-07-01
References
Available upon request
Accomplishments
- Team Player award presented July of 2023
- Integrity in Action aware presented July of 2024
References
References available upon request.
Timeline
Clinical Admin Coordinator/Team Leader
United Health Group, Optum
02.2022 - Current
Daycare Owner/Operator
Daycare Owner/Operator
12.2018 - 02.2022
Office Coordinator/Manager
Adel Dental Group
11.2017 - 10.2018
Insurance Coordinator
Westown Pediatric Dentistry
12.2016 - 11.2017
Front Desk/Receptionists
Des Moines Children's Dentistry
06.2016 - 12.2016
Front Desk/Receptionists
Grove & Platt Dental Associates
06.2013 - 06.2016
Office Coordinator
Ankeny Children's Dental
11.2008 - 12.2012
Lasik Technician/ Secretary
Lasik Plus
01.2008 - 11.2008
Associate Arts - Administrative Assistant Program
Faith Baptist Bible College
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