Jamie Lentz

Work History

Dental Insurance Coordinator/Dental Assistant

Georgia Family Dental and Facial Aesthetics

Calhoun, GA

09.2022 - Current

Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Resolved any discrepancies between patient billing statements and insurance reimbursements.
Updated patient records when necessary due to changes in coverage or benefit levels.
Processed requests for pre-authorization of treatments from providers on behalf of patients.
Tracked overdue payments from insurance companies to ensure prompt reimbursement.
Handled correspondence with insurers related to claim denials or other issues that arose during processing.
Verified patient insurance coverage and eligibility for dental services prior to appointment.
Submitted claims to insurance companies.
Managed and generated daily and monthly collection reports
Managed the appeal process for denied claims, providing necessary documentation and follow-up.
Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
Answered incoming calls from patients regarding insurance coverage or billing inquiries.
Collected payments from patients and arranged payment schedules.
Took digital X-rays of teeth using radiographic equipment.
Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Sterilized instruments according to established guidelines and protocols.

Patient Accounting Representative

Recruiting Solutions Inc

03.2022 - 07.2022

Reviewed reports each day to identify and resolve billing issues.
Resolved discrepancies in accounting records.
Verified accuracy of billing data and revised any errors.
Called insurance companies to verify why medical claims were denied and sent to the insurance companies what was needed to have accounts paid.
Faxed and mailed medical records, appeals/grievances, EOB, and claims to insurance companies.
Processed appeal and grievances.
Updated patients account balances in Epic

Billing Specialist

USAA

10.2021 - 05.2022

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Worked with customers to answer questions, resolve disputes and research discrepancies.
Received inbound customer calls related to credit and accounts receivable.
Processed recurring automated payments and credit card payments.
Supported customers with invoices, statements and other basic questions.
Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.

Dental Office Manager/Dental Assistant

Cedartown Dentistry

Cedartown, GA

07.2017 - 11.2021

Check patients in and out
Trusted key holder
Referrals for patients.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Took digital X-rays of teeth using radiographic equipment.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Sterilized instruments according to established guidelines and protocols.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Prepared and arranged instruments, medications and required materials for dental procedures.
Managed office schedules and calendars to coordinate administrative planning and treatment
Scheduled appointments, prepared bills and received payment for dental services by taking customer payments, completing insurance forms, verifying insurance information, following up with unpaid claims, and maintaining records
Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Achieved revenue goals with successful management of patient scheduling
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Supervised and led team of dental hygienists, front office, and dental assistants
Recruited, hired and developed office teams to offer best-in-class patient care.
Delegated tasks to administrative support staff to organize and improve office efficiency.

Support Services Worker

Haralson County DFCS

01.2017 - 12.2017

Obtain scanned records and upload them into the database
Assisted with receptionist duties and obtained drug screens and uploaded to shines for records and gave to case managers
Check invoices for billing, and completed service authorizations to be sent for billing
Pulled cases out of database or file room for closed cases for court documentation to be used on a parent
Made binders and file cases for case managers
Assist with enterprise rental bill and obtained invoices and check for accuracy to be sent off to reginal accounting to be paid
Uploaded educational detail reports for children in shines.

Customer Service Representative

Cooper Medical

Rome, GA

08.2015 - 04.2016

Stocking and inventory
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Provided ongoing guest service.
Welcomed, greeted and assisted guests in high-traffic store.
Exhibited high energy and professionalism when dealing with clients and staff.

HACCP

Tip Top Poultry

06.2012 - 01.2015

Scan production files, filed scanned papers into computer system
Promoted from SPC tech to HACCP monitor Check temps on oven product and machine settings
Record temperatures of meat onto paperwork and file into the computer at the end of shift.

Summary

Overview

Work History

Dental Insurance Coordinator/Dental Assistant

Patient Accounting Representative

Billing Specialist

Dental Office Manager/Dental Assistant

Support Services Worker

Customer Service Representative

HACCP

Education

Dental Certification: Dental Assisting -

High School Diploma -

Radiology -

Skills

Timeline

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