Jamie Leo
Lowell,MA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
25
25
years of professional experience
Work History
Shift Leader
Wendy's
Lowell, MA
06.2022 - 02.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Cashier
Walmart
Tewksbury, MA
03.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Dietary Aide
Care One Nursing Home
Lowell, MA
09.2017 - 04.2018
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Ensured that all food was prepared according to established health standards.
- Kept records of meal service for accurate billing.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and maintained dining room during and after each meal service.
Dietary Aide
Tewksbury State Hospital
Tewksbury, MA
01.1999 - 03.2001
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Kept records of meal service for accurate billing.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided assistance with meal setup, serving, and clean up as needed.
Education
High School Diploma -
Greater Lowell Tech
Tyngsboro, MA06-2001
Skills
- Shift checklists
- Sales expertise
- Team motivation
- Staff education and training
- Complaint resolution
- Daily workflows
- Strong verbal and written communication
- Shift leadership
- Set up devices
Timeline
Cashier
Walmart
03.2023 - 11.2023
Shift Leader
Wendy's
06.2022 - 02.2024
Dietary Aide
Care One Nursing Home
09.2017 - 04.2018
Dietary Aide
Tewksbury State Hospital
01.1999 - 03.2001
High School Diploma -
Greater Lowell Tech