Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jamie LeVan

Belle Center,OH

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at Walmart, where I enhanced customer satisfaction through effective issue resolution. Proven ability in inventory management and staff supervision, coupled with strong problem-solving skills, ensuring operational efficiency and a positive work environment.

Overview

2016
2016
years of professional experience

Work History

Security Officer

Heartland Quality
  • Greeted guests professionally and courteously.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Dept Manager

Walmart
  • Oversaw inventory management processes, maintaining stock levels while minimizing waste and losses due to shrinkage.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Administrative Assistant

JCPenney
10.2012 - 05.2015
  • Answered multi-line phone system, delivering messages to staff.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Education

Ridgemont High School
Ridgeway, OH

Skills

  • Customer service
  • Computer skills
  • Office administration
  • Customer and client relations
  • Customer relations
  • Clerical support
  • Strong problem solver
  • Office management
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Appointment scheduling
  • Professional and mature
  • Invoice processing
  • Mail handling
  • Multi-line phone systems
  • Confidential document control
  • Internet research
  • Attendance record management
  • Employee timesheet processing
  • Training and coaching
  • Quality assurance
  • Supervising staff
  • Payroll and budgeting
  • Inventory systems

Timeline

Administrative Assistant

JCPenney
10.2012 - 05.2015

Security Officer

Heartland Quality

Dept Manager

Walmart

Ridgemont High School

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Jamie LeVan