Jamie Lewis
Rochester,NY
Summary
Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for multi-client firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple high profile clients, critical details and hard deadlines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Scheduling Supervisor - Team Lead - Loss Mit/Settlement Coordinator
Relin Goldstein & Crane LLP
Rochester, NY
10.2022 - Current
- Implemented new technologies that improved accuracy of scheduling information.
- Coordinated shift changes between employees when requested or necessary.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Provided guidance to subordinates on scheduling matters as needed.
- Assessed current scheduling practices and identified areas for improvement.
- Communicated with department managers regarding staffing needs.
- Responded quickly and effectively to Attorney inquiries about availability of staff.
- Trained new employees on scheduling systems and processes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Set and confirmed Attorney and Client schedules.
- Developed effective scheduling processes to achieve production objectives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated client complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Scheduling Coordinator - Legal Assistant
Shapiro, DiCaro & Barak, LLC
Rochester, NY
10.2013 - 03.2020
- Scheduled NYS settlement conferences for mandated appearances by court in the foreclosure action process
- Followed procedures and job aids to complete my work as well as aid my co-workers when they were out of the office
- Utilized reports to find work i.e conferences to schedule when times were slow
- Completed daily tasks of sending results of hearings and rescheduling conferences, requesting fees, and client communication via email or client systems.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Drafted documents outlining specific duties assigned to employees during their shifts.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Cashier & Pharmacy Technician
Wegmans Food Inc.
Rochester, NY
06.2001 - 08.2010
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Masters in Early Childhood Education -
Arizona State University
05.2012
Bachelor of Arts in Education -
Niagara University
05.2010
Associates of Art in Education -
Monroe Community College
05.2007
Skills
- Proven work history of loyalty, integrity, reliability, dependability, and Professionalism
- Excellent communication skills
- Computer Literacy
- Employee Training
- Strong Work Ethic
- Data Entry
- Problem-Solving
- Project Scheduling
- Calendar Management
- Interpersonal Relationships/Teamwork and Collaboration
- Documentation and Reporting
- Effective Multitasking
- Deadline-Oriented
- Scheduling Proficiency
- Project Management
- Attention to Detail
- Positive attitude
Certification
New York State Initial Teacher Certification, 05/2010
Profile
New York State Initial Teacher Certification, Early Childhood and Childhood Education, Birth - Grade 6, 05/2010
Timeline
Scheduling Supervisor - Team Lead - Loss Mit/Settlement Coordinator
Relin Goldstein & Crane LLP
10.2022 - Current
Scheduling Coordinator - Legal Assistant
Shapiro, DiCaro & Barak, LLC
10.2013 - 03.2020
Cashier & Pharmacy Technician
Wegmans Food Inc.
06.2001 - 08.2010
Masters in Early Childhood Education -
Arizona State University
Bachelor of Arts in Education -
Niagara University
Associates of Art in Education -
Monroe Community College
New York State Initial Teacher Certification, 05/2010
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