Jamie Liford

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.

• Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
• Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
• Provided support during classes, group lessons, and classroom activities.
• Provided one-on-one support to students with special needs, enabling them to achieve academic success.
• Assisted students with special needs in achieving educational goals, employing tailored strategies and accommodations.
• Streamlined classroom management by assisting with daily routines, transitions, and organization of materials.
• Supported lead teacher in implementing established lesson plans, ensuring continuity of instruction during their absence.
• Monitored student performance through assessments and evaluations, identifying areas for improvement and adjusting instruction accordingly.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Stay at home mom

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.