Jamie Lifrieri
Austin
Summary
Business Development Operations Manager with extensive experience in process improvement and cross-functional collaboration. Proven expertise in data analysis and e-commerce strategy, resulting in enhanced operational efficiency and significant revenue growth. Strong relationship-building skills with clients and a track record of motivating teams to exceed performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Operations Manager
Four Hands
Austin
09.2024 - 06.2025
- Evaluated existing processes and procedures and recommended changes as necessary.
- Conducted regular audits and reviews to identify areas needing improvement.
- Ensured compliance with industry standards and best practices while developing operational procedures.
- Tracked project progress and provided timely updates to stakeholders.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained team members on application of projects, data analytics, reporting, customer relations, and customer service.
- Managed scheduling, training and day-to-day analyst operations.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders and account executives on e-commerce audits.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
E-commerce Manager
Four Hands
Austin
07.2023 - 10.2024
- Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
- Conducted regular reviews of existing processes and policies associated with e-commerce activities.
- Monitored partner websites and pricing structures to ensure competitive positioning within marketplaces.
- Tracked and managed online promotional calendars.
- Cultivated strong professional relationships with e-commerce partners and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
E-commerce Sales Liaison
Four Hands
Austin
04.2021 - 08.2023
- Promoted to E-Commerce Sales Liaison after 2 years as the Sales Operations Manager.
- Created E-commerce application and customer onboarding documents. Reviewed vendor agreements and vendor playbooks.
- Worked closely with account executives in developing and managing E-commerce trade accounts.
- Responsible for vetting and approving all new potential E-commerce accounts.
- Worked with the E-commerce Sales Manager to create customer facing onboarding documents and customer/vendor scorecards.
- Worked hand in hand with the operations teams on SLA agreements, shipping methods, and cross-functional communication.
- Attended industry conferences and seminars to stay abreast of industry trends.
- Developed relationships with potential clients through touch-base calls, emails, and in-person meetings.
- Responded to customer inquiries and provided information about products, services, and promotions.
- Conducted regular follow-up calls with existing clients to ensure satisfaction.
- Managed multiple projects at once while meeting tight deadlines.
- Collaborated with internal departments to ensure timely delivery of orders to customers.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Sales Operations Manager
Four Hands
Austin
05.2019 - 04.2021
- Promoted to Sales Operations Manager after 2 years in Sales Support role.
- Maintained 2 high volume territories while taking on new managerial role and successfully trained 3 new hires in the first 3 months of managerial role.
- Reached and surpassed our team goal for 2019. 104% over the set team goal for shipments leaving our Austin, TX warehouse.
- Grown a team of five to a team of eight direct reports in the course of one year. Successfully trained a new employee 100% remotely during COVID-19 pandemic.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Implemented process improvements to streamline operations.
- Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Managed daily operations of the sales team including hiring, training, and performance evaluations. Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Sales Support Specialist
Four Hands
Austin
04.2017 - 05.2019
- Provided sales support for product management and warehouse shipments and managed territories in partnership with account executives, ensuring timely order fulfillment and revenue generation.
- Attended trade shows, onboarded new customers, and answered questions regarding customer accounts and products
- Provided customer service to resolve inquiries, expedited shipments to support special projects, and managed multiple shipping portals for customers such as Wayfair, Hayneedle, Nebraska Furniture Mart, and Bed Bath and Beyond.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Resolved order issues by consulting with appropriate departments.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Entered data into spreadsheets to track customer interactions and project progress.
- Processed purchase orders from customers in a timely manner.
- Tracked inventory levels to ensure product availability for customers.
- Provided administrative support to the sales team as needed.
Education
Masters of Professional Studies - Languages
Manhattanville College
Purchase, NY05-2014
Bachelor of Science -
SUNY, Oneonta
Oneonta, NY05-2012
Skills
- Process improvement
- Project management
- Data analysis
- Customer service
- E-commerce strategy
- Operational audits
- Cross-functional team leadership
- Cross-functional collaboration
- Microsoft office expertise
- Process improvement strategies
- Onboarding and orientation
- Performance reporting
- Spanish speaking
Certification
- LinkedIn Learning: Hiring and Supporting Neurodiversity in the Workplace
References
References available upon request.
Timeline
Business Development Operations Manager
Four Hands
09.2024 - 06.2025
E-commerce Manager
Four Hands
07.2023 - 10.2024
E-commerce Sales Liaison
Four Hands
04.2021 - 08.2023
Sales Operations Manager
Four Hands
05.2019 - 04.2021
Sales Support Specialist
Four Hands
04.2017 - 05.2019
Masters of Professional Studies - Languages
Manhattanville College
Bachelor of Science -
SUNY, Oneonta
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