Jamie Llamas
Azusa,CA
Summary
Dedicated, hard-working individual who thrives in fast-paced and challenging environments. Flexible and hard working with the drive to succeed. Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills. Self-motivated administrative coordinator with background handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Committed to providing superior administrative support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Grandview Foundation
Pasadena, CA
09.2019 - Current
- Promptly and accurately enter all data for payroll, input hours into spread sheet, update PTO for all employees.
- Performing office duties including ordering supplies and managing record database.
- Prepared detailed documents and reports in adherence administrative processes.
- Responded to questions and managed communications with patients and upper management.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 42 employees
Internet Associate
Puente Hills Hyundai
City Of Industry, CA
03.2019 - 12.2019
- Expeditiously, professionally and graciously assisting clients with all their questions regarding their inquiry
- Respond to all sale inquiries with courtesy, accuracy and professionalism
- Consistently communicating with management and fellow team members to encourage efficacious working relationship with all clients
- Retain current reports on daily, weekly and monthly production numbers, such as, number of calls, calls to appointment ratio and appointments to closing.
- Used coordination and planning skills to achieve results according to schedule
- Completed up to 10 sales week
Internet Associate
Puente Hills Toyota
City of Industry, CA
05.2017 - 03.2019
- Expeditiously, professionally and graciously assisting clients with all their questions regarding their inquiry
- Respond to all sale inquiries with courtesy, accuracy and professionalism
- Consistently communicating with management and fellow team members to encourage efficacious working relationship with all clients
- Retain current reports on daily, weekly and monthly production numbers, such as, number of calls, calls to appointment ratio and appointments to closing.
- Handled 100 calls per day to address customer inquiries and concerns
- Identified issues, analyzed information and provided solutions to problems
Customer Service
Norms restaurant
Claremont, CA
07.2016 - 12.2017
- Train new employees on guest service expectations, safety procedures, proper food handling and restaurant protocols.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Implemented and developed customer service training processes
- Delivered excellent customer service, resulting in consistent 75% customer satisfaction rating
Customer Service
Corky's Kitchen and Bakery
Rancho Cucamonga, CA
03.2015 - 11.2016
- Deliver exceptional customer service to diverse clientele, generating 100% customer satisfaction ratings
- Personally, responsible for over $1000 of food sales in daily shift
- Work with individual servers to improve performance
- Train new waiters on guest service expectations, safety procedures, proper food handling and restaurant protocols.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded proactively and positively to rapid change.
Customer Service
Denny's Restaurant
Upland, CA
06.2004 - 03.2015
- Established all over restaurant maintenance and balance during busy periods, routine duties
- Assisted management with monthly inventory procedures
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled 100 customers in fast-paced restaurant setting in coordination with solid team of 4 customer service associates
Education
Associate of Art - Interior Design
Brooks College
Long Beach, CA06.2007
Skills
- Team Building
- Quality Assurance
- Personnel Management
- Microsoft Office Suite
- Documentation and Recordkeeping
- Mail and Package Distribution
- Inventory Oversight
- Multitasking and Prioritization
- Friendly and Relatable
- Updating Customer Accounts
Certification
CPR Certified / RADT Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Grandview Foundation
09.2019 - Current
Internet Associate
Puente Hills Hyundai
03.2019 - 12.2019
Internet Associate
Puente Hills Toyota
05.2017 - 03.2019
Customer Service
Norms restaurant
07.2016 - 12.2017
Customer Service
Corky's Kitchen and Bakery
03.2015 - 11.2016
Customer Service
Denny's Restaurant
06.2004 - 03.2015
Associate of Art - Interior Design
Brooks College
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