Jamie Lopez
Liberty,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel CNA
Shiftkey
Liberty, TX
05.2020 - Current
- Served meals and snacks to passengers during trips.
- Provided guidance on how to handle unfamiliar locations or situations while traveling abroad.
- Assisted patients with personal hygiene tasks such as brushing teeth and washing hands.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Monitored patients for signs of distress or discomfort during travel.
- Reminded patients to take prescribed medications or nutritional supplements.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted pre-trip inspection of vehicles used for transport to ensure they are safe for use.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Distributed drinking water and nourishment to residents.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted residents in preparing for activities and social programs.
- Documented activities and recorded information in EMR system.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Coordinated plans for lodging and meals while away from home base location.
- Turned and repositioned bedridden patients to prevent bedsores.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Acted as an advocate for patients who cannot speak up for themselves.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Ensured safety of all passengers aboard vehicles used for transport.
- Answered patient call signals and signal lights to determine patients' needs.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Implemented infection control procedures when caring for multiple patients at once.
- Helped wheelchair-bound passengers onto buses, planes, and trains when necessary.
- Assisted with luggage handling at airports or train stations upon arrival and departure.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Communicated effectively with interdisciplinary team members regarding patient needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Administered medications as prescribed by physicians according to established protocols.
- Provided companionship and emotional support to passengers during travel.
- Educated family members about proper care techniques when applicable.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with patient transportation to and from medical appointments and other destinations.
- Performed basic first aid when needed while on the road or in transit locations.
Manager
Ez Wash Laundromat
Liberty, TX
03.2016 - 07.2020
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted quality, timely performance feedback and performance appraisals.
- Coached, mentored and trained team members in order to improve their job performance.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Cashier
Wal-Mart Supercenter
Liberty, TX
02.2015 - 09.2017
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers and responded to informational requests.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card transactions accurately and efficiently.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers of in-store promotions or pricing specials.
- Provided excellent customer service by helping customers locate items they were looking for.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
High School Diploma -
Dayton High School
Dayton, TX05-2003
Skills
- Collecting Specimens
- Direct Patient Care
- Care Plan Implementation
- Indirect Patient Care
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Report Preparation
- Credit Card Payment Processing
- Reading Comprehension
- Microsoft Outlook
- Team Development
- Coordination
- Lead Generation
- Order Fulfillment
- Problem-Solving Abilities
- In-Store Support
- Conflict Resolution
- Documentation
- Sales Closing
- Problem Resolution
- Call Triaging
Certification
Certified Nurse Assistant License
Languages
English
Professional
Spanish
Professional
Timeline
Travel CNA
Shiftkey
05.2020 - Current
Manager
Ez Wash Laundromat
03.2016 - 07.2020
Customer Service Cashier
Wal-Mart Supercenter
02.2015 - 09.2017
High School Diploma -
Dayton High School