Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Lopez

Oakland,Maryland

Summary

Proven leader at Walmart, adept in enhancing team performance and customer satisfaction through effective coaching and quality control. Skilled in performance improvement and workplace safety, consistently achieving business goals. Demonstrates exceptional customer focus and mentoring abilities, driving significant results in fast-paced retail environments.

Overview

7
7
years of professional experience

Work History

Digital Team Lead

Walmart
03.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of online orders and adherence to high-quality standards. Followed up with any customer issues to ensure a better experience in the future.
  • Accepted time off requests. Approved or denied any missed time from work.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively. This included reviewing associates weekly performance and letting them know if they are meeting, exceeding or below company expectations.

Deli/Bakery Team Lead

Walmart
08.2020 - 03.2023
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs. Requested work orders on equipment when needed.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Improved bakery efficiency by implementing streamlined processes and procedures.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
  • Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established performance goals and empowered bakers to exceed targets.
  • Followed food safety standards when handling ingredients.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared dough for variety of breads.
  • Packaged finished products for sale.
  • Trained new employees on bakery methods and procedures.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed display cases to verify freshness and attractiveness of products.
  • Replenished bakery items in display cases.
  • Processed customer orders.
  • Monitored and prepared various types of sandwiches, wraps, and pinwheels for sale.
  • Prepared customer orders for deli hot trays, sandwich trays and meat and cheese trays.
  • Ensured customer online orders were correct and made on time.
  • Ordered product for deli and bakery to ensure in stock of items for customers.
  • Processed customer orders for deli and bakery items.
  • Approved and requested days off and approved or denied absences.
  • Scheduled staff for the day according to tasks to be completed in a timely manner.
  • Cross trained deli and bakery associates to efficiently work in the department needed for that day.

Fresh Cap 1 Supervisor

Walmart
08.2019 - 08.2020
  • Led by example, demonstrating strong work ethic while maintaining high standards for quality control throughout daily operations.
  • Oversaw employee training programs, ensuring staff remained up-to-date on job responsibilities and best practices.
  • Ensured compliance with company policies and procedures, maintaining a safe work environment at all times.
  • Monitored sales floor activity, identifying opportunities for improvement and taking corrective action when necessary.
  • Coached and mentored team members, fostering a positive work environment that encouraged growth and development.
  • Monitored inventory levels
  • Provided clear communication to management regarding product levels and other needs.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Quarterly inventory management processes for improved accuracy and reduced stock discrepancies.
  • Delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Produce Associate

Walmart
08.2017 - 08.2020
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted with quartly inventory counts.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Blocked produce and culled damaged or spoiled pieces.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
  • Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Upheld store policies regarding product returns or exchanges while prioritizing customer satisfaction in every interaction.
  • Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Inspected produce to update and adjust pricing information.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Southern Garrett High School
Oakland, MD
06.1998

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Complaint resolution
  • Schedule Management

Timeline

Digital Team Lead

Walmart
03.2023 - Current

Deli/Bakery Team Lead

Walmart
08.2020 - 03.2023

Fresh Cap 1 Supervisor

Walmart
08.2019 - 08.2020

Produce Associate

Walmart
08.2017 - 08.2020

High School Diploma -

Southern Garrett High School

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Jamie Lopez