Jamie Lovejoy
Amston,CT
Summary
Dynamic Training Manager at UPS with a proven track record in program optimization and employee engagement. Expert in new hire onboarding and adaptive learning, I successfully enhanced training effectiveness, resulting in improved retention rates. A strategic thinker and exceptional communicator, I foster a culture of continuous improvement and collaboration across teams.
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
37
37
years of professional experience
Work History
Training Manager
UPS
01.2024 - Current
- Assisted in daily operations by supporting team members with task execution and resource allocation.
- Learned safety protocols to ensure compliance and maintain a secure work environment.
- Participated in training sessions to understand operational procedures and enhance skills for efficiency.
- Supported project coordination by organizing schedules and maintaining communication among team members.
- Gained experience in using operational software for tracking workflow and improving process visibility.
- Collaborated with cross-functional teams to streamline processes and enhance overall productivity.
- Identified opportunities for improvement in daily tasks, contributing to a culture of continuous enhancement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Facilitated workshops improving knowledge retention and skill application among staff.
- Collaborated with leadership to identify training needs aligned with organizational goals.
- Mentored junior trainers fostering professional development and knowledge sharing.
- Streamlined onboarding processes reducing time-to-productivity for new hires.
- Evaluated training materials ensuring alignment with industry standards and best practices.
- Led cross-functional teams promoting a culture of continuous learning and improvement.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Enhanced team productivity by implementing innovative training strategies that catered to diverse learning styles.
- Spearheaded adoption of new Learning Management System (LMS), enhancing efficiency of training delivery and tracking.
- Promoted learning culture by encouraging employee participation in external professional development opportunities and sharing insights with team.
- Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed new employee orientation training process for more than 200 employees each year.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Enhanced employee satisfaction and motivation through implementation of recognition program for training completion and skill advancement.
Operations Manager
UPS
03.2012 - 12.2023
- Contributed to inventory management by tracking supplies and ensuring availability for production needs.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led cross-functional teams to streamline operations and enhance workflow efficiency.
- Developed and implemented process improvement initiatives that reduced operational costs.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Trained and mentored staff on best practices in operations management and performance optimization.
- Facilitated regular performance reviews to assess team effectiveness and drive improvements.
- Established standard operating procedures to enhance consistency and quality across departments.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Ensured compliance with industry regulations by developing robust policiesprocedures.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Fostered a positive work environment that supported employee engagement and retention.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
Operations Supervisor
UPS
01.2001 - 02.2012
- Supervised daily operations to ensure compliance with safety and quality standards.
- Streamlined workflow processes, resulting in improved team productivity and efficiency.
- Led training sessions for new employees, enhancing onboarding experience and retention rates.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Delivery Supervisor
UPS
01.2000 - 12.2000
- Supervised daily delivery operations, ensuring timely and efficient service.
- Trained and mentored staff on best practices for route management and customer service.
- Implemented process improvements to enhance delivery accuracy and reduce delays.
- Analyzed performance metrics to identify trends and areas for operational enhancement.
- Collaborated with cross-functional teams to streamline logistics processes and workflows.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
Loss Prevention Supervisor
UPS
01.1995 - 12.1999
- Led loss prevention team to develop strategies minimizing theft and operational losses.
- Implemented training programs enhancing staff awareness of security protocols and procedures.
- Analyzed incident reports identifying trends, reducing repeat offenses through targeted interventions.
- Collaborated with management to execute comprehensive audits ensuring compliance with safety standards.
- Leveraged surveillance technology to monitor store activities, improving response times to suspicious behavior.
- Developed strong relationships with local law enforcement facilitating quick resolution of incidents.
- Mentored junior staff on best practices in loss prevention fostering a culture of accountability and vigilance.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Trained staff on loss prevention tactics and company procedures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Created and maintained records of security incidents and investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Liaised with law enforcement and security personnel in issue investigation.
- Trained all new executives and asset protection personnel.
Package Handler
UPS
07.1993 - 12.1994
- Operated package sorting equipment efficiently to streamline workflow and improve processing times.
- Collaborated with team members to ensure timely loading and unloading of packages, enhancing operational efficiency.
- Trained new employees on safety protocols and operational procedures to ensure compliance and reduce errors.
- Oversaw daily operations during peak periods, ensuring optimal staffing levels to meet demand fluctuations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Infantry Squad Leader
USMC Camp Lejuene
10.1988 - 10.1992
- Led operational planning and execution for tactical missions, ensuring team readiness and effectiveness.
- Trained and mentored junior soldiers in combat tactics and leadership skills, enhancing unit performance.
- Coordinated logistical support for missions, optimizing resource allocation and minimizing delays.
- Fostered strong communication among squad members, promoting teamwork and morale during high-pressure situations.
- Analyzed mission outcomes to identify lessons learned, driving continuous improvement in strategies employed.
- Oversaw performance evaluations of squad members, aligning individual goals with unit objectives for enhanced accountability.
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
Education
Bachelor of Arts - Business Management
Albertus Magnus
East Hartford, CTSkills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Written and oral communication
- Strategic thinker
- Exceptional communicator
- Adaptive learning
- Training methods
- Training facilitation
- Leadership training
- Learning management systems
- Classroom instruction
Timeline
Training Manager
UPS
01.2024 - Current
Operations Manager
UPS
03.2012 - 12.2023
Operations Supervisor
UPS
01.2001 - 02.2012
Delivery Supervisor
UPS
01.2000 - 12.2000
Loss Prevention Supervisor
UPS
01.1995 - 12.1999
Package Handler
UPS
07.1993 - 12.1994
Infantry Squad Leader
USMC Camp Lejuene
10.1988 - 10.1992
Bachelor of Arts - Business Management
Albertus Magnus