Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie L. Sullivan

Lake Charles

Summary

Accomplished Operational Manager with a solid track record at FedEx, excelling in strategic planning and workforce development. Attained over 90% SFA results in 2023, leveraging leadership and data-driven insights. Committed to optimizing customer experiences and operational processes.

Overview

27
27
years of professional experience

Work History

Operational Manager

FedEx
09.2022 - Current
  • Adaptability - Shows flexibility in the workplace. Helps employees navigate through change and transition. Remains calm and composed during stressful and/or high activity periods or while receiving criticism. Displays capacity to persist in times of change or hardship. Promotes acceptance of alternative viewpoints and tolerance of new ideas and methods.
  • Customer Focus - Anticipates and recognizes customer needs and encourages employees to be customer oriented. Creates a positive customer experience and delivers great service.
  • Communication - Actively listens to others to ensure full understanding before responding. Chooses the correct communication method for the situation and tailors for the audience. Verbally communicates to convey intentions and present ideas in a meaningful way. Drafts effective, accurate and well-written communications.
  • Business Thinking - Recognizes problems and gathers information to identify root causes, guide further processes and influence decisions. Analyzes and integrates relevant information and evaluates advantages, disadvantages, and potential consequences. Makes timely decisions and recommendations based on research and documentation. Exercises sound judgment in generating and implementing new ideas and approaches. Follows up on decisions to ensure proper implementation. Demonstrates resourcefulness in responding to challenges and improving current processes.
  • Influence, Inspire and Serve - Cultivates exceptional employee performance and ensures employees feel valued and empowered. Creates an energetic work environment where employees are personally invested. Takes necessary steps to put others’ interests first. Recognizes the benefit of serving others.
  • Employee Development - Fosters employees’ professional growth. Recognizes employee strengths and weaknesses and provides assignments and resources to fully utilize and develop talent. Assists employees with development plans to reach career goals. Provides others the opportunity to take risks and to learn from mistakes. Provides recognition for team successes and accepts responsibility for team deficiencies
  • SFA results for 2023 over 90%

Territory Sales Manager

MARS/Wrigley Confectionery
04.2017 - 02.2021
  • Works efficiently and effectively with a high degree of integrity.
  • Since starting the position have successfully achieved all KPI.
  • Works with the KDM to sell in MWCR strategy utilizing fact-based tools and technology.
  • Have been overall ranked in the top 50 TSM.
  • Successfully went through Peer Training education for MWCR.
  • Have sustainably increased share and gross sales in my current territory.
  • Based my work ethic on the 5 business principles and behaviors that MWCR stands for
  • Have received an expectation of meets and received merit raises on the time worked at MWCR.
  • Was successful in selling in our PRP and reaching the goal of my territory
  • Participated in engagement with my immediate team and shared best practices with peers using social networking as Yammer and email.
  • Effectively made coverage in my territory since starting with MWCR and have help cover sister territories to ensure the team makes results.
  • Durning Covid integrated Teams to set up calls with over 200 TSMs and communicated virtual with customers and peers.

National Accounts Manager

FHI Brands
Valencia
10.2015 - 10.2016
  • Successfully launched Stylus Thermal Styling Line in all Stores, Subs and Street.
  • Increased sales with Sub Owners YTD by 1078% and SalonCentric TTD by 8.8%.
  • Through monitoring inventory, assisting with overstock reduction plans and replenishment forecasting for all inventory including new launches and promotions. FHI now has an 80% productive inventory within SalonCentric.
  • Increased sales to meet quotas, allocations and growth projections through B2B.
  • Through supporting the Education Department in SalonCentric, FHI was invited to provide classes at Orlando Premiere show and L.I.V.E events throughout the country with SalonCentric.
  • Created and provided the Plan O Gram for the launch of the Stylus Thermal Styling line to all channels for SalonCentric.
  • Maintained and managed cost for budgets.
  • Supported and attended Events-Show-Education for SalonCentric and State/RDA.
  • Provided onsite management at sales show events, increasing sales from the previous years and creating an add-on incentive for the Technical Artists.
  • Worked with Marketing to better our E-commerce footprint.

Visual Merchandising Manager- Midwest-South

SalonCentric
South Region
10.2011 - 10.2015
  • Support 19 Districts over 200 stores on visual merchandising strategies, utilizing the tools and resources to build profitability and drive top line sales.
  • Supported Sub Owners in presentations on Merchandising, Launching Documents, Sell Through and Sales Support through Monthly Focus Plans and Trackers.
  • Collaborated with key business partners to build and maintain Brand images and drive innovation.
  • Supported creating the Visual Merchandising Training at National Sales Conference and DM Summit.
  • Created store floor plans for over 30 Districts and worked closely with Store Development team ensuring seamless store openings, relocation, remodels and remaps.
  • Collaborated with Brands to develop appropriate in store merchandising displays and planograms.
  • Creates weekly Visual Updates and Merchandising Tips communicated nationally to all locations.
  • Maintains a strong collaboration with RVP, Store Operations, Training, Marketing and Development Departments to ensure implementation of business strategies and share best practices.

District Manager

SalonCentric
12.2007 - 10.2011
  • SalonCentric- 13 stores located in Louisiana, Mississippi, Alabama, Panhandle of FL
  • Created the Reach Out And Recommend (ROAR) program now included in the Ten Essential Behaviors.
  • Requested by RVP to lead and train existing visual merchandising guidelines, ensuring that highest volume manufacturers are strategically merchandised to increase profitability.
  • Traveled to several different districts to prep for Senior Management visits, with all feedback from each visit resulting in positive reactions and store teams understanding merchandising guidelines.
  • Key Manufacturers have requested on several different launches to provide them with feedback on what worked, what didn’t and how can they provide better launches.
  • Requested to present Know and Communicate your Goals and Manage your Money Makers to all Southern and Eastern Store Managers in Florida.
  • After taking a self-study course in Business Writing Skills 101, developed and presented a course to fellow District Managers, which is now being used by the Store Trainer.
  • Earned all-quarter bonus pay outs since my employment.
  • Solid guidance resulted in a 0% turnover of Store Mangers since June 2008.
  • Four out of nine stores in my district finished in the top 20, with store location 775 winning highest increase for volume group C in District Average Sales.

Area Supervisor

Four Star Corporation/Regis International
San Diego
06.1998 - 09.2007
  • Managed an organization with full P&L responsibility, reporting to the owners/corporate leadership showing increases yearly in top line sales.
  • Opened four new locations in three years, which produced profits within 8 months.
  • Lowered labor costs by training stylists to be more efficient and increase retail sales.
  • Decreased turnover rate from 62% to less than 25% by introducing more incentives.
  • Increased the retail payout percent from 10% to 15% when sales goals were met.
  • Created the Remarkable, Memorable, Exceptional customer service program which increased customer satisfaction by offering bounce back coupons and punch cards.
  • Trained and managed over 100 stylists and 24 receptionists achieving significant improvements in overall productivity and profit.
  • Established a retirement plan for the employees, with generous employer contribution.
  • Spearheaded communications with the beauty schools, market franchises, general managers and corporate staff.
  • Initiated goal setting and action planning with managers and owners.
  • Served as liaison for Supercuts in work comp claims and unemployment hearings

Education

Certificate - Building Better Finances

Michael Cole
San Diego, CA
01.2001

Certificate - Situational Leadership

Ken Blanchard
San Diego, CA
01.2000

High School -

Big Sky High School
Missoula, MT
01.1990

Some College (No Degree) - Psychology, Minor Business

University of Montana
Missoula, MT

Some College (No Degree) - Cosmetology

Royale College of Beauty
Temecula, CA

Some College (No Degree) - Interviewing Like a Pro

Roger Moore
Tampa, FL

Some College (No Degree) - Business Communication

AMA-American Management Association
Dallas, TX

Skills

  • Verbal communication
  • Interpersonal skills
  • Leadership abilities
  • Strategic planning
  • Results orientation
  • Performance metrics
  • Inventory management
  • Training development
  • Negotiation and active listening
  • Data management
  • Process implementation
  • Microsoft Office proficiency
  • Operational strategy
  • Process improvement
  • Data analysis
  • Budget planning
  • Customer relationship management
  • Team leadership
  • Change management

Timeline

Operational Manager

FedEx
09.2022 - Current

Territory Sales Manager

MARS/Wrigley Confectionery
04.2017 - 02.2021

National Accounts Manager

FHI Brands
10.2015 - 10.2016

Visual Merchandising Manager- Midwest-South

SalonCentric
10.2011 - 10.2015

District Manager

SalonCentric
12.2007 - 10.2011

Area Supervisor

Four Star Corporation/Regis International
06.1998 - 09.2007

Certificate - Building Better Finances

Michael Cole

Certificate - Situational Leadership

Ken Blanchard

High School -

Big Sky High School

Some College (No Degree) - Psychology, Minor Business

University of Montana

Some College (No Degree) - Cosmetology

Royale College of Beauty

Some College (No Degree) - Interviewing Like a Pro

Roger Moore

Some College (No Degree) - Business Communication

AMA-American Management Association

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