Jamie Lucey
Charlotte,NC
Summary
Dynamic leader with a proven track record at PlugNation Media Llc, adept in inspirational leadership and operational excellence. Excelled in building community relations and fostering innovation, significantly enhancing brand reputation. Skilled in client engagement and resource utilization, achieving notable community development and sustainability. Demonstrates exceptional decision-making and a balanced work ethic, driving forward-thinking opportunities.
Overview
12
12
years of professional experience
Work History
Social Media Manager
PlugNation Media Llc
07.2020 - Current
- Daily Tracking Of Followers Engagement & Feedback To Optimize Social Media Strategies
- Daily Community Engagement Using Post, Media Updates, Response Engagement
- Incorporated Informative & Engaging Content Resulting In Increased Engagement, Shares, & Follower Support
- Fostered continuous improvement, encouraging innovation and Continuous Support To The Youth, Community, Small Businesses/Entrepreneurs & Artist
- Oversaw The Social Media Design Assurance Of Alignment To Brand Identity
- Collaborated with Community Artists, Creators, Athletes & Businesses to Build Marketing, Support & Independence To Self Reliance & Dependability
- Created Platforms Of Support For Mothers Of Gun Violence, & Drug/Suicide Loss
- Led Platforms and development of strategic Outlets to maximize utilization of existing talent and capabilities For Success
Information Specialist/License Clerk
Rensselaer County Department Of Motor Vehicle
08.2012 - 03.2024
- Used database to research, gather, analyze and process Transactions
- Welcomed customers with friendly greeting, answered general questions/Concerns, gathered nature of visit and directed to Representatives For Assistance/Guidance
- Handled assignments independently with good judgement and critical thinking skills
- Sorted, received, and distributed mail correspondence between departments and personnel
- Organized, maintained and updated Applications/PaperWork As Needed
- Collected Transaction payments, processed transactions and updated relevant records
- Assisted patrons with concerns/ inquiries, providing experienced guidance and personalized support throughout the process
- Achieved Patron confidence and Trust by keeping information confidential & Displaying Attention To Their Needs, Request, Concerns
- Resolved Concerns/problems by Listening To Patron Request to meet Resolutions
- Resolved customer problems and complaints
Front Desk Clerk
Rensselaer County Clerks Office
08.2020 - 02.2024
- Handled guest complaints/Inquiries/Needs professionally, resolving Concerns Timely to maintain high levels of satisfaction
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts
- Provided exceptional customer service for a positive guest experience, resulting in Exemplary Customer Service
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations
- Daily Data Entry Of Daily Mail/Walk In Drop Off Request
- Daily Filing Of Documents, Creating Folders
Education
GED -
Troy High School
Troy, NY1998
Skills
- Effective decision making
- Operational excellence
- Customer/Patron/Client focus
- Inspirational leadership
- Organizational agility
- Client relationship building
- Relationship and team building
- People and culture
- Client engagement
- Goal setting
- MIssion and vision
- Balanced work ethic
- Resource utilization
Timeline
Front Desk Clerk
Rensselaer County Clerks Office
08.2020 - 02.2024
Social Media Manager
PlugNation Media Llc
07.2020 - Current
Information Specialist/License Clerk
Rensselaer County Department Of Motor Vehicle
08.2012 - 03.2024
GED -
Troy High School