Jamie-Lue Reed
San Diego
Summary
Results-oriented Administrative Professional with extensive experience in federal child and youth programs. Expertise in managing USDA Child and Adult Care Food Program (CACFP) within Child Development Centers (CDC) and School Age Care (SAC), ensuring regulatory compliance and high-quality service delivery. Proficient in supervising front desk operations, coordinating administrative teams, and optimizing workflows using Microsoft Office and database systems.
Overview
11
11
years of professional experience
Work History
CYP USDA Administrative Specialist
Marine Corps Community Services, Miramar
05.2024 - Current
- Serve as the primary administrative lead supporting the USDA CACFP across CDC and SAC programs ensuring timely and accurate recordkeeping, reporting, oversight and compliance.
- Prepare, maintain, and submit monthly reimbursement claims and financial data related to meals, attendance, and eligibility; ensure records are audit-ready and aligned with USDA and DoW standards.
- Design and maintain comprehensive recordkeeping systems; respond to audit inquiries and initiate corrective actions as needed.
- Monitor and track USDA program budget; provide input on budget adjustments when needed.
- Ensure all menus meet USDA nutritional guidelines.
- Provide ongoing technical guidance to CYP professionals on USDA policies, food safety, and CACFP protocols, etc.
- Liaise with state and federal USDA representatives to stay current on CACFP regulations and disseminate updates to all staff.
- Food purchasing; monitoring CACFP compliance.
- Supervise and schedule front desk operations staff; ensure consistent administrative coverage and high-quality customer service.
- Manage family billing processes, including payment tracking and resolving any issues.
- Communicate regularly with parents via email, phone, and in person regarding program updates, documentation, and meal information.
Administrative Assistant
MCCS Iwakuni Marine Corps Exchange
05.2022 - 08.2023
- Operates an personal computer to produce a variety of military correspondence, spreadsheets, and reports using a wide variety of software programs.
- Enters daily sales data using multiple in-house systems Assists in creating new vendor creation i.e. writing procurement plans, statements of work, and market research.
- Makes arrangements for meetings and interviews including space and time and notifies those who are to attend.
- Prepare detailed or summary reports for meetings Establishes and maintains subject matter files and records.
- Serves as a Governments Purchase Card (GCPC) holder with responsibility for purchasing department supplies.
- Maintains and generates the facility daily financial sales reports; requiring communication with MCCS Finance Department.
- Responsible for the upkeep and maintenance of personnel documents, including but not limited to, preparation and tracking of job hiring packets, references, performance appraisals, and training records.
- Generates monthly contracted labor paperwork, including but not limited to, timesheets and delivery orders.
- Sorts and distributed office mail.
- Responsible for upkeep of staff contact and emergency contact information.
- Preparation and tracking of hiring process; requiring daily communication with MCCS Human Resource Department.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Office Automation Clerk
MCCS Iwakuni Child Development Center
08.2021 - 04.2022
- Record Management of current and historical files. Maintained, purged, and disposed of office records/files in accordance with established regulations and procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained records and files of 80+ children as well, insuring all files are up to date with required documents.
- Prepared written meeting minutes using official Naval Correspondence standards and procedures.
- Submitted, maintained, and tracked all work requests. Created work request report, using Microsoft Excel, submitting to maintenance manager monthly to ensure all requests are being done in timely manner.
- Handled payment and bill processing for Child Development Center and School Age Care. Created bi-monthly subsidy reports and submitted to manager. Assisted School Age Care Office Automation Clerk while absent.
- Assisted Resource and Referral by communicating with parents regarding contracts and paperwork needed and registering children in their assigned classroom using CYMS.
- Answered customer telephone calls promptly and directed their calls to appropriate contacts when necessary.
- Collected data and submitted weekly, bi-weekly, monthly and quarterly reports to Family Care Director to reflect all Marine and Family Program attendance and events.
Front Desk Clerk
MCCS Miramar Consolidated Bachelor Quarters
10.2015 - 06.2018
- Oversaw fast-paced front desk operations at busy Consolidated Bachelor Quarters facility with as many as 150 nightly guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Planned coverage needs and organized services to support incoming special events.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Entered customer data using Enterprise Military Housing and Epitome software and updated information whenever patrons changed rooms.
- Used Enterprise Military Housing and Epitome software to process reservations, check-ins and check-outs.
Customer Service Representative
H&R Block, Inc.
12.2014 - 04.2015
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls.
- Educated customers on promotions to enhance sales.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Answered over 100 calls per day to meet fast-paced call center demands.
Education
High School Diploma -
Sutter Union High School
Business Management
Post University
Conneticuit01-2026
Skills
- Administrative Support and Recordkeeping
- Effective Time Management
- Microsoft Office Suite
- Naval Correspondence
- Database Entry and Management
- Fast Learner and Adaptable
- Customer Service Excellence
- Problem Solving and Critical Thinking
- Detail-Oriented and Organized
- Strong Written and Verbal Communication
Timeline
CYP USDA Administrative Specialist
Marine Corps Community Services, Miramar
05.2024 - Current
Administrative Assistant
MCCS Iwakuni Marine Corps Exchange
05.2022 - 08.2023
Office Automation Clerk
MCCS Iwakuni Child Development Center
08.2021 - 04.2022
Front Desk Clerk
MCCS Miramar Consolidated Bachelor Quarters
10.2015 - 06.2018
Customer Service Representative
H&R Block, Inc.
12.2014 - 04.2015
High School Diploma -
Sutter Union High School
Business Management
Post University