Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Certification
Timeline
Generic

Jamie Luster

Spring Hill,KS

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Energetic Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor, Clinical Coordinators

UNITEDHEALTH GROUP, OPTUMRx, BRIOVARx
11.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed approximately 30-90 incoming calls and emails per day.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Administrative Coordinator

KELLY SERVICES and AJILON SERVICES
02.2017 - 11.2017
  • Answered 30 phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.

Customer Quality Specialist 02

APRIA HEALTHCARE
07.2016 - 02.2017
    • Verified Medicare/Medicaid and other insurance information for accuracy and completeness and resolves discrepancies as needed
    • Experience with Electronic Health Records and obtains clinical information needed for order processing or reimbursement
    • Processed information received from intake/service personnel
    • Utilized Current Procedural Terminology (CPT)/International Classification of Diseases (ICD-10) Coding
    • Complied with and adheres to all regulatory compliance areas, Health Insurance Portability and Accountability Act (HIPPA) policies, procedures, and 'best practices.'
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Investigated and resolved customer inquiries and complaints quickly.

Business Office Associate

DERMATOLOGY AND SKIN CANCER CENTER
11.2015 - 02.2016
    • Resolved client/patient concerns regarding medical billing service, surgery questions, and provided resolution of insurance issues
    • Prepared daily reconciliation for each cash account, Virtual credit card and other payment activity
    • Added diagnosis codes to insurance claims
    • Resolved billing issues
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.

Account Support Specialist

QUEST DIAGNOSTICS
01.2014 - 11.2015
    • Provided accurate and timely information to clients and maintain quality assurance scores of no less than 75%
    • Maintained customer care functions with an emphasis on Quality: Promptly utilized Electronic Health Records and responded to client/patient results, complaints, and inquiries
    • Added diagnosis codes and clinical test to accounts
    • Researched options and recommended services to address clients' needs.
    • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
    • Identified complex test issues in a fast-paced environment
    • Effectively communicated with internal groups while transferring clinical information/data to ensure complete understanding of each case, resulting in error reduction and prompt resolution of issues
    • Reported client concerns and consistently assist with tasks beyond scope of normal duties, demonstrating flexibility and team focus.

Account Support Manager II

SPRINT CORPORATION
01.2012 - 01.2013
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Implementation Project Manager II

SPRINT CORPORATION
01.2000 - 01.2012
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

Education

Master of Arts in Business Administration (MBA) -

Ottawa University
Overland Park, KS

Bachelor of Arts in Business Administration | Management -

Ottawa University
Overland Park, KS

Skills

    • International Relationships
    • Technical Troubleshooting
    • Documentation & Data Reporting
    • Project & Account Management
    • Complex Contract Negotiation
    • Data Analytics
      • Operations Management
      • Inventory Control
      • Strategic Planning
      • Systems Applications and Products (SAP)
      • Billing Issues / Payment Transactions Data Analysis
      • Current Procedural Terminology (CPT)/International Classification of Diseases (ICD-10) Coding

Professional Development

  • Project 2013 Certificate, New Horizons, Overland Park, KS
  • Project Management Program (PMP) Certificate, New Horizons, Overland Park, KS
  • CompTIA Project+ Certificate, New Horizons, Overland Park, KS
  • Microsoft Excel, Access, Word, PowerPoint, and Outlook

Certification


  • Project 2013 Certificate, New Horizons - Overland Park, KS
  • Project Management Program (PMP), New Horizons - Overland Park, KS
  • CompTIA Project+ Certificate, New Horizons - Overland Park, KS

Timeline

Supervisor, Clinical Coordinators

UNITEDHEALTH GROUP, OPTUMRx, BRIOVARx
11.2017 - Current

Administrative Coordinator

KELLY SERVICES and AJILON SERVICES
02.2017 - 11.2017

Customer Quality Specialist 02

APRIA HEALTHCARE
07.2016 - 02.2017

Business Office Associate

DERMATOLOGY AND SKIN CANCER CENTER
11.2015 - 02.2016

Account Support Specialist

QUEST DIAGNOSTICS
01.2014 - 11.2015

Account Support Manager II

SPRINT CORPORATION
01.2012 - 01.2013

Implementation Project Manager II

SPRINT CORPORATION
01.2000 - 01.2012

Master of Arts in Business Administration (MBA) -

Ottawa University

Bachelor of Arts in Business Administration | Management -

Ottawa University

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