Jamie Lyman
Sioux Center,IA - Iowa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Familiar with following security standards, advocating for client rights and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style, critical thinking and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Living Supervisor
Hope Haven
Sioux Center, IA
05.2014 - Current
- Provided guidance to direct care staff on how best to handle challenging behaviors from clients.
- Monitored the physical, emotional, and behavioral health of clients and took appropriate action when needed.
- Developed positive relationships with individuals, families, and external stakeholders.
- Actively participated in team meetings to discuss client progress or any other relevant topics.
- Communicated with staff to resolve problems with individual clients.
- Assisted clients with daily activities such as meal preparation, personal hygiene, medication management.
- Developed and deepened relationships with residents and fellow staff.
- Participated in trainings and workshops designed to improve staff knowledge on disability-related topics.
- Organized monthly team meetings to review client progress towards goals set out in their service plan.
- Provided direct support to individuals with disabilities in accordance with individual service plans and agency policies.
Assistant Director
Sioux Center Public Library
Sioux Center, IA
01.2004 - 12.2013
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Handled incoming and outgoing mail, email and faxes.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and maintained reports on operational performance metrics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Evaluated existing systems and processes in order to recommend improvements.
- Supported work-life balance to improve staff morale.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with safety regulations among all personnel.
- Delegated work to staff, setting priorities and goals.
- Provided guidance to departmental staff in resolving customer complaints.
- Oversaw purchasing and inventory to retain physical assets.
- Cultivated and maintained relationships to promote positive work culture.
- Managed a team of 10 employees to ensure efficient operations of the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Public Library Management 2 - Library Management
Public State Library
Des Moines, IA05-2008
Public Library Management 1 - Library Management
State Library of Iowa
Johnston, IA08-2006
Medication Aide
NWICC
Sheldon, IA10-2001
Skills
- Client Needs Assessments
- Policy Enforcement
- Case Planning
- Staff Communication
- Team Supervision
- Mental Health Disorders
- Activities Oversight
- Staff Meeting Coordination
- Maintenance Requests
- Issue Resolution
- Staff Training
- Resident Supervision
- Developmental Disorders
- Life Skills Development
- Active Listening
- HIPAA Compliance
- Safety Standards and Compliance
- Daily Living Skills Instruction
- Emergency Response
- Relationship Building
- Incident Reporting
Certification
- Medication Aide
- Leadership training
- CPR
- First Aide
References
References available upon request.
Timeline
Community Living Supervisor
Hope Haven
05.2014 - Current
Assistant Director
Sioux Center Public Library
01.2004 - 12.2013
Public Library Management 2 - Library Management
Public State Library
Public Library Management 1 - Library Management
State Library of Iowa
Medication Aide
NWICC
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