Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Lyra

Conway,AR

Summary

Compassionate Medical Assistant with extensive experience at Central AR Heart Center, skilled in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and empathetic support. Proficient in EMR systems and maintaining HIPAA compliance, ensuring a safe and organized clinical environment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

18
18
years of professional experience

Work History

Medical Assistant

Central AR Heart Center
06.2013 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

Pain Medicine Consultants
04.2012 - 06.2013
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Prepared lab specimens for diagnostic evaluation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Customer Service Representative

ForMor International
11.2007 - 11.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.

Education

Medical Assistant - Medical Assistant

Remington College
Little Rock, AR
04-2011

High School Diploma -

Conway Hight School
Conway, AR
05-1994

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Patient-focused care
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • First aid
  • Sterilization techniques
  • Medical supply inventory
  • Medical office administration
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • Inventory and supply management
  • Prioritizing stat orders
  • Inventory management
  • Professional bedside manner
  • Payment collection
  • Monitoring patient progress
  • Valid AR driver's license
  • Medical office management
  • Conflict resolution
  • Reliable transportation
  • Companionship and emotional support
  • Electrocardiographic rhythm recognition
  • Insurance authorizations

Timeline

Medical Assistant

Central AR Heart Center
06.2013 - Current

Medical Assistant

Pain Medicine Consultants
04.2012 - 06.2013

Customer Service Representative

ForMor International
11.2007 - 11.2010

Medical Assistant - Medical Assistant

Remington College

High School Diploma -

Conway Hight School

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Jamie Lyra