Jamie Magoon
South Yarmouth,MA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Bluegreen Vacations
10.2021 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Attendant
Bluegreen Vacations
11.2020 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Inventory Clerk
Bluegreen Vacations
10.2018 - 11.2020
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage, and documented variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Front Desk Associate
Bluegreen Vacations
09.2007 - 10.2018
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
High School Diploma -
Berlin High School
Berlin, NH06.1991
Skills
- Motivate Staff
- Supply Inventory Management
- Staff Training
- Desktop Computers
- Organize Work Schedules
- Job Assignments
- Guest Relations
Timeline
Housekeeping Supervisor
Bluegreen Vacations
10.2021 - Current
Housekeeping Attendant
Bluegreen Vacations
11.2020 - Current
Inventory Clerk
Bluegreen Vacations
10.2018 - 11.2020
Front Desk Associate
Bluegreen Vacations
09.2007 - 10.2018
High School Diploma -
Berlin High School