Jamie Mahoney
Manchester,NH
Summary
Adept at project coordination and problem-solving, I significantly enhanced project delivery times and client satisfaction at Medford Wellington Service. Leveraging skills in strategic planning and team coordination, I successfully managed multiple high-priority projects, achieving a notable increase in efficiency and on-time completions. My approach combines meticulous attention to detail with strong interpersonal abilities, driving continuous improvement and organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Coordinator - Electrical/Special Projects
Medford Wellington Service
North Billerica, MA
09.2020 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Photocopied, distributed and emailed documents to project managers.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Monitored project progress, identified risks and took corrective action as needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Coordinator
BEF Alarms
Billerica, MA
07.2017 - 09.2020
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Streamlined service coordination processes for improved team productivity and response times.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Billing Coordinator
Mammoth Fire Alarms Inc
Lowell, MA
08.2016 - 07.2017
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered details into accounts and tracked payments.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Reconciled accounts receivable to general ledger.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Dispatcher
Property Protection Monitoring
Lowell, MA
05.2014 - 08.2016
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
Souhegan Cooperative
Amherst, NHSkills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Team Coordination
- Documentation Management
- Attention to Detail
- Project Scheduling
- Customer Service
- Workload Management
- Task Delegation
- Relationship Building
- Conflict Resolution
- Spreadsheet tracking
- Subcontractor Oversight
- Personnel Management
- Organizational Performance
- Schedule oversight
Certification
NFPA
Timeline
Project Coordinator - Electrical/Special Projects
Medford Wellington Service
09.2020 - Current
Service Coordinator
BEF Alarms
07.2017 - 09.2020
Billing Coordinator
Mammoth Fire Alarms Inc
08.2016 - 07.2017
Dispatcher
Property Protection Monitoring
05.2014 - 08.2016
High School Diploma -
Souhegan Cooperative