Jamie Maloney
Penn Valley,CA
Summary
Dedicated student-focused professional currently serving as a temporary Student Services Technician at the Nevada County Campus of Sierra Community College, with a strong track record in student support, library-learning commons operations, and tutoring coordination. Brings 15+ years of combined experience in customer service, administration, and project coordination. Skilled in circulation desk operations, student tutor mentorship, technical troubleshooting, and records management. Excellent communication abilities and a commitment to advancing student success. Seeking to transition into the permanent Student Services Technician role to continue supporting academic achievement and institutional goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Student Services Technician (Temporary)
Sierra Community College
Grass Valley, CA
08.2025 - Current
- Perform the full range of Student Services Technician responsibilities in the Library Learning Commons, ensuring smooth daily operations.
- Provide front-line support to students, staff, and faculty; greet and screen visitors, calls, and emails; direct inquiries and resolve issues.
- Maintain confidential records, databases, and student employment files; compile and verify statistical data for reporting.
- Perform circulation desk duties including check-in/out of materials, reserve shelf management, and overdue tracking.
- Schedule tutoring services, monitor attendance, and support student orientation; assist faculty with tutor availability and course-related materials.
- Monitor library computers and printers, troubleshoot technical issues, and coordinate repairs with ITS.
- Support onboarding, training, and mentoring of student workers; foster a welcoming, student-centered environment.
- Collaborate with faculty to address student concerns, fostering a supportive educational environment.
Academic Support & Peer Tutoring
Sierra Community College
Grass Valley, CA
01.2024 - 05.2025
- Served as a PASS Peer Tutor in Financial Accounting (BUS 201 & 202), Managerial Accounting (BUS 203), and multiple levels of Spanish through one-on-one and group sessions, supporting diverse student learning needs.
- Facilitated understanding of course material through individualized tutoring sessions.
- Implemented effective time management strategies for efficient study sessions.
- Worked with efficiency both independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Served as Mentor Tutor, onboarding and coaching new tutors during their training period and beyond to ensure program effectiveness.
- Developed Canvas-based resource modules, newsletters, and professional development initiatives through the Tutor Lead Cohort (TLC).
- Presented on AI in tutoring Spanish at the Sierra College Tech Conference (2024), showcasing initiative and professional expertise.
Jewelry Designer
Etsy Business Owner
, CA
01.2013 - 01.2022
- Designed and sold handmade jewelry worldwide, managing marketing, customer service, and e-commerce operations.
- Maintained accurate sales, inventory, and financial records, demonstrating attention to detail and strong organizational skills.
- Delivered responsive and personalized customer service to a global client base, ensuring repeat business and positive reviews.
- Created and implemented promotional campaigns through SEO descriptions, product photography, and social media outreach to increase visibility and sales.
- Researched market trends to inform design choices and product offerings.
- Managed inventory and supply chain logistics for raw materials and finished products.
- Communicated effectively with clients to understand their needs and preferences for customized pieces.
Household Operations Director
Self-Employed
Penn Valley, CA
01.2009 - Current
- Managed complex scheduling, budgeting, and educational support responsibilities for household of five.
- Coordinated long-term planning, logistics, and resource management for three children, demonstrating leadership and organizational skills.
Executive Assistant
PM Computer Services
El Cajon, California
01.2005 - 01.2011
- Managed all administrative and financial operations, including budgeting, payroll, invoicing, bill payments, and personal finances for the business owner.
- Oversaw scheduling of appointments, meetings, and deadlines, ensuring smooth daily operations and efficient time management.
- Maintained confidential records, organized correspondence, handled mail and packages, and prepared documentation for taxes and compliance purposes.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Coordinated logistics for client projects, vendor communications, and office operations to ensure seamless workflow.
- Provided full-spectrum client support, resolving inquiries and fostering professional relationships.
- Streamlined workflows, implemented organizational systems, and supported leadership with strategic administrative coordination.
- Learned and adapted quickly to new technology and software applications.
Customer Relations Specialist
Gap Inc. Corporate Call Center
Rocklin, CA
- Resolved escalated complaints, discrimination claims, and policy disputes with diplomacy and professionalism.
- Partnered with supervisors and corporate departments to ensure fair resolution of customer concerns.
- Ensured compliance with corporate policy and legal standards.
- Collaborated with team members to enhance customer satisfaction and improve service processes.
- Logged call information and solutions provided into internal database.
Education
Associate of Arts for Transfer - Spanish
Sierra College
Rocklin, CA05.2025
Associate of Arts - Psychology
Sierra College
Rocklin, CA06.2024
Skills
- Student Support Services & Peer Mentorship
- Leadership & Team Development
- Project & Operations Coordination
- Office Administration & Scheduling
- Budgeting, Payroll, & Invoicing
- Customer Service & Conflict Resolution
- Zoom Workplace
- POS Systems and Database Software
- Canvas, Microsoft 365, & AI Tools
- Adaptability & Cross-Functional Collaboration
- Faculty & Staff Liaison Support
- Library-Learning Commons Operations
- Data Entry, Records, & Reporting
- Circulation Desk & Library Resources
- Technical Troubleshooting
- Bilingual: English & Spanish
Accomplishments
- Successfully gave a demonstration on the use of AI in tutoring and language learning during the Sierra College Tech Conference.
- As part of the Tutor Lead Cohort (TLC), collaborated with team of four in the development of a Canvas Tutoring Resource module.
Certification
- CRLA International Tutor Training Program Certification, Sierra Community College - 2024
Timeline
Student Services Technician (Temporary)
Sierra Community College
08.2025 - Current
Academic Support & Peer Tutoring
Sierra Community College
01.2024 - 05.2025
Jewelry Designer
Etsy Business Owner
01.2013 - 01.2022
Household Operations Director
Self-Employed
01.2009 - Current
Executive Assistant
PM Computer Services
01.2005 - 01.2011
Customer Relations Specialist
Gap Inc. Corporate Call Center
Associate of Arts for Transfer - Spanish
Sierra College
Associate of Arts - Psychology
Sierra College
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