Jamie Mancha
Apple Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Mechanic
Kelly's Underground
Apple Valley, CA
08.2014 - 03.2025
- Conducted routine maintenance and inspections on machinery, adhering to safety protocols and regulations.
- Collaborated with team members to troubleshoot complex mechanical problems, enhancing team problem-solving skills.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Operated heavy machinery for site preparation and material handling.
- Collaborated with team members to ensure timely project completion.
- Maintained a clean and safe work environment in compliance with safety regulations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Water leak Tech (on call) to preferred sites
Customer Service Representative and Cashier
Apple Valley Nursery
Apple Valley, CA
05.2010 - 08.2014
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Managed customer complaints, ensuring timely resolutions and maintaining satisfaction.
- Developed knowledge of product offerings to provide accurate information to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained nursery. Horticultural Worker, while maintaining plant health, preparing soil and potting.
Clerk
Stater Bro
Apple Valley, CA
08.2002 - 09.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Oversaw inventory control processes to ensure optimal product availability and reduce discrepancies.
- Facilitated training sessions for new clerks on operational procedures and customer service standards.
- Curated and arranged merchandise displays to elevate store aesthetics and stimulate customer engagement.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced customer service with timely and accurate information when handling inquiries.
LVN Floor Nurse
Sterling Community
Apple Valley, CA
08.2000 - 08.2002
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to the nursing team.
- Assisted in developing individualized care plans for diverse patient needs.
- Educated patients and families on health management and recovery strategies.
Education
No Degree - Nursing
Concorde Career College
San Bernardino, CA06-2000
High School Diploma -
Sultana High
Hesperia, CA05-1997
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
Timeline
Mechanic
Kelly's Underground
08.2014 - 03.2025
Customer Service Representative and Cashier
Apple Valley Nursery
05.2010 - 08.2014
Clerk
Stater Bro
08.2002 - 09.2009
LVN Floor Nurse
Sterling Community
08.2000 - 08.2002
No Degree - Nursing
Concorde Career College
High School Diploma -
Sultana High