Jamie Mandel
Woodland Hills,USA
Summary
Guest experience and operations leader with 10+ years of experience in hospitality and guest services management. Proven track record leading frontline teams, managing budgets, and delivering high-touch guest and member experiences. Experienced in staff training, relationship management, service recovery, and data-informed operational decision making.
Overview
15
15
years of professional experience
Work History
Director of Front Office, Assistant Front Office Manager, Assistant Housekeeping Manager
Hyatt
05.2011 - Current
- Managed daily finance reports to track guest spending and ensure accuracy of charges to accounts
- Supervised hotel staff and coordinated campaigns to achieve team goals
- Served as Manager on Duty, responding to emergency guest calls and situations
- Purchased all department supplies and managed the operating budget
- Managed the daily operations of housekeeping from room cleaning to guest requests
- Trained and lead a large staff, included managing and creating operating procedures
- Spa concierge, Front Desk Host, Housekeeping Supervisor
Assistant Accountant
Greenslate
05.2022 - 05.2023
- Processed week payroll for entire staff
- Administer on-boarding process with all employees
- Responsible for setting up new vendor and employee accounts, and processing all cash receipts
Front Office Manager
Marriott Phoenix Airport
04.2021 - 05.2022
- Over saw the recruiting, hiring and on boarding process by preforming background checks, and conducting interviews.
- Responsible for the training, development, and performance evaluations for employees under supervision.
- Monitoring the Front Office employees to make sure all guests receive prompt and personal recognition.
Assistant Front Office Manager
Wigwam Resort
04.2019 - 04.2021
- Manage payroll and daily workflow, including creating weekly staff schedules and managing guest capacity forecasts.
- Respond to guest concerns and create compassionate solutions to elevate stay experiences.
Education
Bachelor of Arts - Psychology
University of Vermont
Burlington, VTSkills
Guest & Member Experience
Customer Service Excellence
Staff Training & Leadership
Financial & Budget Management
Relationship Management
Problem Solving
Cross-Functional Collaboration
Websites
SOFTWARE
- Office Suite
- Salesforce
- Opera
- HotSos
- Birchstreet
- Reserve
- FSPMS
Timeline
Assistant Accountant
Greenslate
05.2022 - 05.2023
Front Office Manager
Marriott Phoenix Airport
04.2021 - 05.2022
Assistant Front Office Manager
Wigwam Resort
04.2019 - 04.2021
Director of Front Office, Assistant Front Office Manager, Assistant Housekeeping Manager
Hyatt
05.2011 - Current
Bachelor of Arts - Psychology
University of Vermont