Jamie Mangialardi
Federal Way,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Team Lead Trainer
Panera Bread
Federal Way, WA
06.2018 - Current
- Completed store opening and closing procedures
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Team Member/Manager
Papa Johns
Federal Way, WA
09.2014 - 12.2017
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
Daycare Assistant
Suzanne Ybarra
Federal Way, WA
10.2010 - 04.2013
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2010
Skills
- Active Listening
- Performance Improvement
- Customer Satisfaction
- Coordination and Teamwork
- Customer Service
- Training Initiatives
- Safe Food Handling Practices
- Station Preparation
- Delegating Work
- Coaching and Mentoring
- Team Leadership
Timeline
Team Lead Trainer
Panera Bread
06.2018 - Current
Team Member/Manager
Papa Johns
09.2014 - 12.2017
Daycare Assistant
Suzanne Ybarra
10.2010 - 04.2013
High School Diploma -
Federal Way High School
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