Work History
Education
Skills
Certification
Timeline
StoreManager
Jamie Marceau

Jamie Marceau

Plattsburg,MO

Work History

Keyholder

Scrub Hub
03.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Sales Floor Supervisor

Burlington
03.2022 - 03.2025
  • Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
  • Developed strong relationships with key customers through personalized interactions, leading to increased repeat business
  • Managed a team of retail associates, providing guidance and support to ensure excellent customer service
  • Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
  • Assisted in visual merchandising efforts ensuring products were displayed attractively/strategically driving higher sales volumes
  • Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
  • Managed the recruitment process including sourcing, interviewing, and onboarding new team members
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.
  • Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
  • Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Resolved escalated customer complaints professionally while maintaining company reputation.

Content Creator

Self Employed Web
01.2017 - 03.2022
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

Licensed Massage Therapist

Sonrisa
09.2010 - 04.2013
  • Performed therapeutic massages to clients, utilizing various techniques such as Swedish, deep tissue, and hot stone
  • Customized massage sessions based on individual client needs and preferences, ensuring a personalized experience
  • Maintained accurate and detailed client records, including treatment plans and progress notes
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients with specific conditions or injuries
  • Effectively communicated with clients to assess their goals and expectations for each session
  • Provided education to clients on self-care techniques and exercises to enhance the benefits of massage therapy
  • Utilized aromatherapy oils and lotions during massages to promote relaxation and enhance the overall experience for clients
  • Ensured a clean and sanitary environment by following proper sanitation protocols for equipment, supplies, and treatment rooms
  • Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences
  • Built strong rapport with clients through attentive listening skills and empathetic communication
  • Continuously stayed updated on industry trends, new techniques, research studies related to massage therapy through professional development opportunities
  • Collaborated with colleagues in a team-oriented environment to provide seamless care for clients requiring multiple therapists or specialized treatments
  • Assisted in marketing efforts by participating in community events or offering promotional packages to attract new clientele
  • Implemented effective pain management strategies using targeted massage techniques tailored specifically for individuals experiencing chronic pain conditions
  • Developed expertise in prenatal massage therapy by completing specialized training courses
  • Increased client retention rate through exceptional customer service delivery
  • Maintained a clean and organized work environment, ensuring the comfort and safety of clients at all times
  • Provided relief from stress, anxiety, and muscular discomfort through targeted massage therapy techniques
  • Incorporated stretching exercises into massage sessions to improve flexibility and range of motion for clients
  • Utilized deep tissue massage techniques to alleviate muscle tension and promote relaxation

Education

Vocational school - Massage Therapy

WellSpring School of Allied Health
Kansas City, MO
04.2010

High school or equivalent - undefined

Plattsburg High School
Plattsburg, MO
05.1999

Skills

  • Video Production
  • Pricing
  • Marketing
  • Freight
  • Final Cut Pro
  • Computer skills
  • Experience with children
  • Adobe Premiere
  • Order picker
  • Product demos
  • Guest services
  • Management
  • Photography
  • Social media management
  • Shipping & Receiving
  • Adobe Photoshop
  • Sales

Certification

  • Driver's License

Timeline

Keyholder

Scrub Hub
03.2025 - Current

Sales Floor Supervisor

Burlington
03.2022 - 03.2025

Content Creator

Self Employed Web
01.2017 - 03.2022

Licensed Massage Therapist

Sonrisa
09.2010 - 04.2013

High school or equivalent - undefined

Plattsburg High School

Vocational school - Massage Therapy

WellSpring School of Allied Health
Jamie Marceau