Jamie Marie Harris
Houston
Summary
A hardworking and reliable Sale Captain focused on going above and beyond to support the team and serve customers. Trained in sales and offering top-notch Customer service techniques and abilities. Motivated to continue to learn and grow as a Sales Manager professional.
Goal-oriented Teaching Assistant offering support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Martin Luther King ECC
Houston, TX
06.2024 - Current
- Supported instructional staff in implementing lesson plans and classroom activities.
- Facilitated small group sessions to enhance student engagement and understanding.
- Assisted in assessing student progress, providing feedback to educators for improvement.
- Coordinated classroom materials and resources to optimize learning environments.
- Implemented strategies to accommodate diverse learning needs within the classroom.
- Actively participated in professional development workshops to enhance educational practices.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Developed and maintained positive relationships with students and families to promote communication.
Personal Shopper
Walmart
Houston, TX
04.2020 - 01.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Enhanced customer satisfaction by providing tailored product recommendations and solutions.
- Trained new associates on store policies, product knowledge, and customer service techniques.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Resolved customer inquiries and complaints effectively, ensuring a positive shopping experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Assistant Sales Captain
Macys Galleria
Houston, TX
11.2017 - 03.2020
- Communicate clearly and effectively, think quickly and logically to expedite responses to customers inquiries.
- Review informative information to our colleagues as it relates to the store sales, promotions and credit goals for the day.
- Serve as a resource to our customers, providing informative as well as accurate information on various merchandise at different Macys locations if needed as well as placing orders.
- Assist the management team in training individuals, opening and closing the morning bank, disburse and document change request orders given to various departments as needed.
- Handle customer and colleague issues with returns, exchanges, price adjustments, as well as management overrides.
- Inform colleagues and customers of different charities we are supporting and invite them to be a part of that change.
- Ability to follow instructions given by upper management ensuring that the floor has coverage at all times and lunches are given in a timely fashion.
- Supported inventory management through regular stock audits and replenishment processes.
- Trained new team members on store policies, customer service standards, and operational procedures.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Credit Captain
Forever 21
Houston, TX
03.2015 - 07.2017
- Assist in the daily assignments of the company's service which includes but aren't limited to returns, exchanges, customer issues, as well as knowledge of merchandise in the store.
- Promote sales daily by inputting new merchandise on the floor and creating different outfits as it will promote sales and introduce new trends for customers of all ages, and nationalities
- Be accountable for all exchanges of money.
- Increased sales of target items by employing excellent upselling and communication skills.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.
- Operated POS cash register, handling an average of 100 transactions on average daily.
Sales Person
Suit Mart
Houston, TX
10.2009 - 04.2012
- Conversant of fabrics, sizes, and designers and placement of new arrivals: ensure security tags are placed on new arrivals: fit customer's for alterations and forward to seamstress.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Studied products inside and out to understand features, designs and potential uses.
- Addressed customer issues promptly to maintain satisfaction and preserve revenue streams.
- Learned the needs of each customer to provide better product recommendations and increase sales chances.
Education
Diploma -
Klein Forest High School
Houston, Texas05.2004
Physical Therapy Assistant
North Harris College, Lone Star College
Houston, TXNo Degree - Home Healthcare And CPR Certification
Christian Community Service Center
Houston07-2025
Skills
- Skilled in cross-cultural collaboration
- Diagnosing and solving problems
- Ability to meet multiple deadlines
- Behavioral guidance strategies
- Collaborative teamwork
- Composed and patient attitude
- Relationship building
- Positive attitude
- Collaborative teamwork
- Classroom support
- Behavior management
- Small group and individual assistance
- Small group instruction
- Teacher support and collaboration
Accomplishments
- Earned certification in Dementia Care and Senior Home Healthcare at the Christian Community Service Center in Houston.
- Earned CPR certification with the Christian Community Service Center
Certification
Dementia Care Certification
Home healthcare Certification
CPR Certification
Languages
English
Timeline
Teaching Assistant
Martin Luther King ECC
06.2024 - Current
Personal Shopper
Walmart
04.2020 - 01.2024
Assistant Sales Captain
Macys Galleria
11.2017 - 03.2020
Credit Captain
Forever 21
03.2015 - 07.2017
Sales Person
Suit Mart
10.2009 - 04.2012
Diploma -
Klein Forest High School
Physical Therapy Assistant
North Harris College, Lone Star College
No Degree - Home Healthcare And CPR Certification
Christian Community Service Center