Jamie Marin
Customer Service Representative
Las Vegas,NV
Summary
Friendly and prompt professional with excellent skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maga Trans Inc
Van Nuys/Remote, CA
12.2019 - 07.2021
- Schedule and dispatch over drivers to appropriate locations according to customer requests, specifications, or needs, using telephones
- Also make arrangements for necessary repairs, Keep records, keeping track of drivers location, acquire necessary documents and permits that drivers will need when shipping
- Use of DAT Power, DAT Onboard, & Triumph factors
- Ensure that truck driver’s stick to their appointed arrival times and destinations
- Also handle emails, invoices and payments… EFS & ECR codes
- Also familiar with JD factors.
Front Desk Receptionist/Administrative Assistant
Beverly Hills Institute of Dental Esthetics
Beverly Hills, CA
05.2018 - 04.2019
- Welcome patients and visitors to our dental office by greeting patients and visitors in person and over telephone answer phone calls and answer questions
- Take detailed messages
- Make and confirm appointments with patients
- Prepared necessary paperwork collected payments from patient's and notified appropriate person of patient's arrival
- Perform clerical duties such as copying faxing filing emailing etc
- Contact insurance companies regarding coverage and payment plans Receive and process payments made by patients or insurance companies
- Enter patient information into computer system Check-in patients gathering all personal and insurance information needed
- Running end-of-day reports and doing daily deposits
- Providing daily appointment schedules to the appropriate staff members
- Coordinate with office manager to ensure to make sure patient is given optimal services.
Call Center Representative/ data
Hikvision USA
, CA
09.2016 - 04.2018
- Describe products and services, respond to questions, identify and overcome objections
- Take customers through our sale process and obtain customer information
- Tracked sales and updated customers' accounts with information of special rates given by outside sales to close sales, Resolved customer and vendor issues quickly
- Ran reports and supplied data to fulfill customer report requirements
- Entering data from paper formats from various sources into our company computer
- I prepared and sorted out documents for data entry, paying close attention to detail and accuracy.
Front Desk Receptionist
Island Dental of Summerlin
Las Vegas, NV
06.2011 - 09.2016
- Warmly greeted patients and assisted office staff with patient check in procedures
- Provided administrative support answering telephone calls, making appointments and assisted guests into rooms ensuring all patient needs were met
- Assisted with sterilization process off all instruments maintaining strict OSHA and office guidelines
- Processed x-rays while maintaining x-ray machinery in proper working order
- Responsible for taking inventory, stock all supplies, instruments and medications
- Obtained and recorded patient information and aided taking notes dictated by dentist
- Instructed patients in oral hygiene, plaque control and post-operative care.
Education
No Degree -
Paul Mitchell The School
11.2012
High School Diploma -
Green Valley High School
Henderson, NV06.2011
Skills
- Verbal and Written Communication
- Courteous and Professional
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Order and Refund Processing
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upselling Products and Services
- Customer Account Management
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- CRM Software
Additional Information
- Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maga Trans Inc
12.2019 - 07.2021
Front Desk Receptionist/Administrative Assistant
Beverly Hills Institute of Dental Esthetics
05.2018 - 04.2019
Call Center Representative/ data
Hikvision USA
09.2016 - 04.2018
Front Desk Receptionist
Island Dental of Summerlin
06.2011 - 09.2016
No Degree -
Paul Mitchell The School
High School Diploma -
Green Valley High School
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