Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Marino

Jamie Marino

Mineral Ridge,OH

Summary

Dynamic manager with a proven track record at Certified Oil, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and improved operational efficiency, achieving departmental goals. Skilled in performance management and relationship building, fostering a collaborative environment that drives business growth and employee engagement.

Overview

17
17
years of professional experience

Work History

Manager

Certified Oil
09.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

General Manager

Post Office Pub
04.2022 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

Multi Skilled Tech

Conway Regional Medical Center
07.2014 - 04.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Certified Nurses Aide Coordinator

Loris Extended Care
01.2008 - 07.2014
  • Ensured compliance with state regulations and facility policies through thorough documentation and adherence to best practices.
  • Facilitated conflict resolution among nursing staff members when necessary, maintaining a harmonious work atmosphere conducive to quality patient care.
  • Collaborated with other departments within the healthcare facility to ensure seamless coordination of services for patients needing multidisciplinary care approaches.
  • Evaluated the effectiveness of current CNA processes and procedures, recommending changes when necessary to improve efficiency and patient care.
  • Provided direct assistance during emergency situations or periods of high workload, demonstrating adaptability and strong leadership skills.
  • Participated in performance evaluation processes for CNAs, offering constructive feedback aimed at professional growth.
  • Maintained accurate records of CNA certifications, ensuring all staff members met continuing education requirements and remained in compliance with state regulations.
  • Served as a liaison between CNAs and nursing management, effectively addressing concerns and facilitating open communication.
  • Promoted a culture of safety by regularly reviewing protocols and implementing updated procedures as needed.
  • Enhanced communication among the healthcare team by conducting regular meetings and providing timely updates on patients'' conditions.
  • Assisted in the development of continuing education programs for CNAs, promoting professional growth and skill enhancement.

Education

Graduated - Academics

Niles McKinley High School
Niles, OH
06.1993

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Schedule preparation
  • Conflict resolution
  • Sales management
  • Workforce management
  • Performance evaluations
  • Negotiation
  • Product management
  • Expectation setting
  • Emergency response
  • Lead generation
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Recruiting and interviewing
  • Data analysis
  • Competitor research
  • Skype

Timeline

Manager

Certified Oil
09.2024 - Current

General Manager

Post Office Pub
04.2022 - 09.2024

Multi Skilled Tech

Conway Regional Medical Center
07.2014 - 04.2023

Certified Nurses Aide Coordinator

Loris Extended Care
01.2008 - 07.2014

Graduated - Academics

Niles McKinley High School

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