Jamie Markle

• Morning mail duties- sorting, bathing and scanning.
• Postage for mail- Collecting and handling postage.
• FedEx overnight- teaching other clerical how to process FedEx. Creating airbill eachday and taking envelope to outside FedEx box.
• ELG- Printing, sorting and stuffing.
• Titles- stolen/unrecovered process of applying for Savage certificate
• Titles- meet with customer at branch when dropping off titles.
• Titles- Follow up 30 and 60 day for title request MAT 11A and MAT 14
• Titles- POA forms when needed
• Titles- MV4IS when needed
• Titles- correcting VIN when entered wrong in system
• Checks- process CK08 for uncashed checks
• Activities- Receiving activities from MDAs print and mail letters
• MAT letters- handling MAT 10 and 101 to add to Total Loss packets
• Salvage Certificate- follow up for Salvage cert request INS04
• Savage Certificate- processing when they arrive at branch
• Total Loss packets – creating, putting together and sending TL packets for INS, CLMT and Business’s.
• Checks/Deficits- processing daily
• COPART- learning the website to determine title express process. Calling COPART to inquire on vehicles status. Working on making sure vehicles are sold as quickly as possible using POAs and/or getting titles from owners.
• Property- Working with Holly to learn how to handle my Property team. Handling sending letters and creating Certified Mail for sensitive letters. Handling dictated and non dictated letters. Working with the adjusters to get enclosures needed for letter. Handling 30 and 90 holdback calls to INS. Follow up with closing letters when needed. Organizing claims to send to Attorney’s. Pulling all documents, notes, photos, recorded calls, etc for Attorney files.
• Property Email box- Paying property invoices as they appear in the email.
• CAT calls as needed

· Daily interaction with the Mid Penn, Cape May and Maryland Metro Sales team (3 District Mgrs., 28 Sales Acct Execs).

· Due to current staffing restrictions, I have supported several other District Managers.

· Weekly, Monthly, Quarterly Sales reports. Pulling data from SPR, Trends, GDSV, TTY Scorecard and Compensation Customer Listing to assist with Acct Execs TTY structure.

· Proficient in Microsoft: Word, Excel, PowerPoint, Publisher, Teams, WebEx and Outlook.

· Research and Implementation during the Simulation process. Research accounts using ASSURE, CHT, eSOT, iSell, Google Search and using the case process to get answers. Reaching out to get approvals from all parties involved. Entering request in WBA/CASH system. Most recently we send requests to DSS.

· Meeting planning for DSM and Sales Execs- research, set up and execute

· Working with SPE dept in Memphis for customer event planning- hockey, baseball games, basketball games, casino nights, etc.

· Ensuring all calendars are updated for each DSM.

· Customer Service for high revenue accts to assist with package deliveries issues using Ftrack, ACCOPS, SPIDR and eOPS.

· Worked one on one with VPA using CHT and ASSURE to learn how to correct alignments, research hierarchy issues, to understand where any why an acct was moving.

· Organizing FedEx Cares events. Working with FedEx Cares dept in Memphis to secure several FedEx Grants.

· Daily interaction with the Atlantic District office (10 managers).

· Creating and managing the weekly Wellness Newsletter for the Atlantic District. Research articles, interview employees and create newsletter

· Involved in annual United Way campaign- set up fundraising events, cookouts, team exercises.

· Proficient in Microsoft: Word, Excel, PowerPoint, Publisher, Teams

· Mainly supported 2 Safety managers and HR manager. Handled PA, northern VA, MD, NJ and DE

· Weekly, Monthly, Quarterly Safety and Staffing reports

· OSHA reporting

· Accident/Injury reports

· Training classes for new drivers- set up and support driver trainer

· Meeting planning for 22 Ground facilities- research, set up and execute

· Calendar updates

· Customer Service for District office

· Roll up responses to VP of Operations

· Expense Reports for 3 employees

· Quality Control audits for 22 Ground facilities

· Handling a staff of 8-10 tellers daily

· Money handling

· Loan origination

· Account set up

· Customer Service