Jamie Martin

• Contribute to agile product development teams as Technical Product Owner, attending daily Scrum meetings, keeping Scrum artifacts visible, helping resolve impediments to team, and assisting with backlog maintenance, sprint planning and review meetings
• Partner with internal and external stakeholders and product managers to collect and refine requirements and expectations
• Manage priorities and project deliverables to support delivery of high-quality functionality that meets customer needs and expected deadlines
• Collaborate with project teams and internal stakeholders including engineering leadership, editorial/learning architecture, UX design, UX Research, et.al. to collect and synthesize feedback, contribute to project plans
• Work collaboratively with engineering team to articulate and clarify requirements and determine realistic estimates and timeline for delivery
• Perform risk assessments and analyses to prioritize and make trade-offs to ensure on timely project completion while maintaining integrity of products
• Proactively communicate with internal and external stakeholders at all levels including project documentation, follow up and status reports to ensure on-time product and/or feature deliveries
• Assist in recruiting, hiring and training of team members
• Track trends and suggested enhancements to both challenge and refine company's product offerings.

Key Accomplishments

• Delivered six new reports for Administrators and Teachers over a 14 month period, including meeting all Non-Functional Requirements (NFRs) at or above SLAs
• Transitioned from leading the District/School Report team to the Class Report team and quickly established team rapport with team while meeting aggressive deadlines for delivery

• Lead and facilitate the work of Agile teams (including ceremonies) by working with stakeholders to clarify epic delivery objectives and ensure the cross functional Agile team members can accomplish these objectives
• Create Program Increment, Sprint and Release plans; ensure that plans receive appropriate review, authorization, and visibility through Agile ceremonies and the PMO
• Ownership and strong stewardship of agile team backlog, story definitions and refinement; including rank order across competing priorities (roadmap, maintenance and defects, etc.)
• Track project/team interdependencies and coordinate efforts across disparate teams with other Product Owners or stakeholders
• Track and forecast project progress, activity and effort; communicate effectively through multiple channels to sponsors and key stakeholders; manage external delivery partners where required
• Continuous and early assessment of project risk factors and recommendation of courses of action to mitigate risk
• Lead and participate in developing, maintaining and evolving standards, tools, templates and documented processes for process improvement and project governance
• Collaborated with development team on backend and frontend development on various platforms

Key Accomplishments

• Successfully managed the end to end process of adding five new test item types to allow for more accurate student assessment
• Led project to rebuild licensing tool to reduce manual work by over 60% while improving user experience and data accuracy

• Independently plan and manage the completion of business analysis tasks to support initiative objectives
• Interact and communicate with staff at all levels of the organization to elicit, document and validate requirements for proposed changes or approved projects
• Ensure traceability of requirements from business need to solution
• Manage changes to requirements and communicate this to stakeholders
• Proactively identify improvements that would increase efficiency or productivity in work effort, processes or application features
• Create analysis deliverables (e.g User stories, workflow diagrams) to inform the stakeholder audience, both technical and non-technical, for the purposes of review and prioritization

Key Accomplishments:

• Launched two new student-facing applications
• Led a team to develop two new testing versions including a Summative (high stakes) test and a Spanish version of our math test
• Mentored 2 interns who both were promoted to permanent positions under my leadership

• In addition to Business System Analyst duties;
• Summarized and presented analysis, findings and recommendations for core systems to team members, Leadership Team and/or Executive Team
• Assessed system impacts, provided gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives

Key Accomplishments

• Implemented mobile alerting system for communication center supervisors to more efficiently support their teams
• Selected and implemented a combined HRIS/LMS system to streamline HR processes and increase employee engagement and learning opportunities

• Helped identify, qualify, and recommend solutions or improvements that can be accomplished through new technology or alternative uses of existing technology by utilizing root cause analysis
• Served as liaison between Ruby’s business stakeholders, management, customers, end users, and the software development or information technology team in an AGILE environment
• Translating Ruby’s business needs into software requirements
• Documented and evaluated data and functional requirements.

Key Accomplishments

• Successfully transitioned to Salesforce from SharePoint list model for Sales and Kickstarter (Client set-up) teams
• Seamlessly upgraded SharePoint from 2007 to 2013 company-wide

• Leads projects for developing and implementing new/changed processes and technology
• Improvements to Access-based Construction Planner and SAP – PM systems
• Served as SME on a project to increase automation and simplify the user interface
• Partners with upstream and downstream stakeholders at all levels of the organization to ensure improvements made create only positive impacts to partners
• Manages 23 Resource Management Specialists
• Coach, mentor, manage issue escalation, and provide real-time feedback
• Lead Subject Matter Expert (SME) on Resource Management Center (RMC) process and technology changes supporting team goals and integrating continuous improvement activities into daily work
• Collaborates with Business Application Support (BAS) and IT to design standardized and successful solutions to meet department and company needs
• Resolves issues by performing troubleshooting and diagnosis for 10+ IT supported systems.