JAMIE MARTIN
AIKEN,SC
Summary
Adept at quality assurance and product optimization, I leveraged skills in data analysis and collaboration at Amick Farms to enhance project alignment and customer satisfaction. My background in mentoring and technical analysis, combined with a knack for fostering teamwork, has consistently driven improvements and achieved key objectives.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Amick Farms
03.2023 - 08.2023
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
Host / Server
Joe's Bar and Grill
10.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Bookkeeping Administrative Assistant
KJ's Market
10.2022 - 03.2023
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
Electrical Apprentice / Tool Room Clerk
PCE Constructors, Inc.
04.2019 - 12.2020
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
Stylist
Great Clips
01.2016 - 03.2017
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
Stylist
SportClips Haircuts
10.2014 - 12.2015
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
Education
Associate of Arts - Field of Cosmetology
Kenneth Shuler School of Cosmetology
North Augusta South Carolina06-2014
GED -
Woodland High School
Dorchester, SC06-2001
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Quality assurance controls
- Root-cause analysis
- Deductive reasoning
- Collaboration and communication
- Technical analysis
- Manual testing
- Report analysis
- Product optimization
Timeline
Quality Assurance Analyst
Amick Farms
03.2023 - 08.2023
Host / Server
Joe's Bar and Grill
10.2022 - 03.2023
Bookkeeping Administrative Assistant
KJ's Market
10.2022 - 03.2023
Electrical Apprentice / Tool Room Clerk
PCE Constructors, Inc.
04.2019 - 12.2020
Stylist
Great Clips
01.2016 - 03.2017
Stylist
SportClips Haircuts
10.2014 - 12.2015
Associate of Arts - Field of Cosmetology
Kenneth Shuler School of Cosmetology
GED -
Woodland High School