Jamie Mazur
Saint Joseph,Missouri
Summary
Commercial Lines Manager with 36 years of commercial insurance experience. Skilled in coaching, and providing technical underwriting expertise to develop and guide underwriters in their understanding of exposures, application of coverage and pricing. Adept at building strong relationships with agency owners to deliver exceptional customer service while adhering to strategic initiatives to drive positive results.
Overview
25
25
years of professional experience
Work History
Commercial Underwriting Manager
American Family Insurance
12.2017 - Current
- Successfully leading a high performing underwriting team across four states, focused on driving profitability, growth and delivering customer value
- Providing guidance and support for the underwriting of unique, complex or large premium accounts
- Ensuring appropriate risk selection, coverages and pricing
- Improved discretionary pricing usage by monitoring state data and coaching to use alternative coverages
- Boosted employee satisfaction by setting clear goals, regular performance reviews and supporting on-going development
- Achieved improved accuracy results in the team by 25% by conducting quality underwriting audits to ensure consistent processes, compliance with state and federal regulations and identification of training needs
- Researching and responding to insurance department complaints or inquiries
- Resolving escalated issues arising from internal and external customers, including the field force
- Successfully developing positive relationships with team and agency owners to build engagement and strong communication
- Participating as RPA (robotic automation process) business lead by aligning resources, reviewing the process for accuracy and prioritizing new automation ideas to determine return on investment.
Customer Value Team Manager
American Family Insurance
11.2015 - 12.2017
- Participated in design team to create a new, more efficient department structure by incorporating a Lean-based culture to add customer value
- Developed roles and responsibilities for newly designed cross-functional teams
- Pursued and developed new role of Underwriting Assistant
- Removing multiple tasks from underwriters, allowing more time to focus on thoroughly reviewing risks and reducing renewal turnaround time by 8 minutes per renewal
- Led team to develop new standard work and continually updated them based on gemba observations and newly gained efficiencies
- Developed onboarding plan and manual to aid in rolling out the new structure to department and new managers
- Successfully lead team to meet and exceed established success measure goals
- Monitored workloads, quality performance, timely customer delivery and continuous process improvement
- Facilitated and promoted problem solving at the appropriate level by empowering engaged employees to determine the root cause of inefficiencies
- Led team to successfully implement department plans, changes and initiatives.
Commercial Lines Services Manager
American Family Insurance
07.1999 - 11.2015
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels. Resulting in the team consistently meeting and exceeding weekly goals
- Developed and continually refined cross-training plans for the team/department based on the current business needs and employee skills
- Ensuring high team accuracy at 97% through quality training
- Fostered strong relationships with agents to meet their needs and those of customers
- Communicated effectively to implement department objectives and strategies, while helping staff understand and support changes
- Provided coaching and timely performance feedback, establishing performance and development plans
- Participated in Lean Kaizen events to implement best practices leading to increased efficiencies in renewals and changes within the department.
Education
Skills
- Underwriting Guidelines
- Sales Support
- Portfolio Management & Risk Assessment
- Organizational Skills
- Effective Communication
- Decision-Making
- Relationship Building
- Continuous Improvement
Timeline
Commercial Underwriting Manager
American Family Insurance
12.2017 - Current
Customer Value Team Manager
American Family Insurance
11.2015 - 12.2017
Commercial Lines Services Manager
American Family Insurance
07.1999 - 11.2015