Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Mazurek

Chattanooga

Summary

Dynamic professional with extensive experience in customer service and team leadership at The Home Depot Inc. Proven ability to enhance client satisfaction through effective training and coaching. Skilled in cash handling and adept at maintaining a safe and organized environment, ensuring a positive shopping experience while fostering strong relationships with customers.

Overview

17
17
years of professional experience

Work History

Head Cashier

The Home Depot Inc
08.2024 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Massage Therapist

Self-employeed
08.2021 - 11.2024
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Maintained client treatment records and designed long-term care programs for return customers.

Medical Assistant

Womens Priority Healthcare
09.2017 - 11.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Surgical Technologist, Medical Assistant

Vascular Associates
11.2015 - 05.2017
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Medical Assistant

Arthritis and Infusion Center
05.2014 - 11.2015
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.

Phlebotomist, Medical Assistant

ECM Hospital ( Heart Health Center)
05.2012 - 04.2014
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Multi-Skilled Medical Assistant

ECM Hospital
05.2008 - 04.2012
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

Rogers High School
Florence, AL

No Degree - Nursing

Northwest Shoals Community College
Muscle Shoals, AL

Massage Therapist License - Massage Therapy, Kinesiology

Massage Institute
Cleveland, TN
06-2020

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Team leadership
  • Adaptability and dependability
  • Training and coaching
  • Workplace safety
  • Refunds and exchanges
  • Flexible schedule
  • Point of sale operation

Timeline

Head Cashier

The Home Depot Inc
08.2024 - Current

Massage Therapist

Self-employeed
08.2021 - 11.2024

Medical Assistant

Womens Priority Healthcare
09.2017 - 11.2019

Surgical Technologist, Medical Assistant

Vascular Associates
11.2015 - 05.2017

Medical Assistant

Arthritis and Infusion Center
05.2014 - 11.2015

Phlebotomist, Medical Assistant

ECM Hospital ( Heart Health Center)
05.2012 - 04.2014

Multi-Skilled Medical Assistant

ECM Hospital
05.2008 - 04.2012

Rogers High School

No Degree - Nursing

Northwest Shoals Community College

Massage Therapist License - Massage Therapy, Kinesiology

Massage Institute

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Jamie Mazurek