Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie McCants

Washington,DC

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Dispatcher

PSC
Washington, DC
09.2023 - Current
  • Assigned security personnel to various posts, ensuring adequate coverage of the premises.
  • Monitored CCTV surveillance systems and responded to alarms.
  • Investigated suspicious activities and reported incidents to appropriate authorities.
  • Assisted with access control by verifying visitors' identification and granting access as necessary.
  • Communicated regularly with security personnel to ensure safety protocols were followed.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
  • Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
  • Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
  • Responded immediately to incidents, illegal activities or emergency situations.
  • Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
  • Collected pertinent information from callers to disseminate to responding units or agencies.

Security Officer

Securitas
Washington, DC
07.2023 - Current
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Security Officer

Allied Universal
Washington, DC
08.2022 - 04.2023
  • Watch CCTV monitor, make rounds around garage to ensure safety
  • Observed and reported any suspicious activities within the building and/or garage
  • Handed off packages to residents
  • Ensure safety of building and residents
  • Answer phone calls.
  • Performed first aid and CPR when necessary during emergency situations.
  • Operated communication systems between officers stationed throughout the facility.
  • Guarded restricted areas to prevent unauthorized entry.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Reservationist

Metro Access
Hyattsville, Maryland
05.2022 - 09.2022
  • Handled calls of the elderly/disabled to schedule their metro access rides
  • Multiline phones
  • Used Trapeze system to schedule rides
  • Use of military time.

Teachers Assistant

Glassmanor ES
Oxon Hill, Maryland
08.2021 - 04.2022
  • Assisted teacher in classroom activities
  • Assisted front office staff with office duties
  • Assisted the nurse with students covid tests.

CNA

Fort Washington Rehabilitation Center
Fort Washington, MD
05.2020 - 01.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Communications Clerk

Prince George's Hospital Center
Cheverly, MD
06.2016 - 09.2016
  • Provided administrative and clerical support to the communications department by preparing reports, organizing documents, and maintaining filing systems.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

High School Diploma -

Central High School
Capitol Heights, MD
05.2017

Some College (No Degree) - Medical Assistant

Brightwood College
Beltsville, MD

Some College (No Degree) - Biology

Morgan State University
Baltimore, MD

Skills

  • Security Patrol
  • Incident Reports
  • Security Operations
  • Alarm Monitoring
  • Security Systems
  • Daily Reports
  • Basic Life Support BLS
  • CPR and First Aid
  • Verbatim Transcription
  • Data Entry
  • Mobility Assistance
  • Medical Terminology Knowledge
  • Monitoring Fluids
  • Direct Patient Care
  • Transporting Patients
  • Understands Mobility Assistance Needs

Certification

  • CNA certification (Sept. 2020)
  • First aid CPR (August 2021)
  • BLS (March 2023)
  • Security License (Sept 2021)

Timeline

Security Dispatcher

PSC
09.2023 - Current

Security Officer

Securitas
07.2023 - Current

Security Officer

Allied Universal
08.2022 - 04.2023

Reservationist

Metro Access
05.2022 - 09.2022

Teachers Assistant

Glassmanor ES
08.2021 - 04.2022

CNA

Fort Washington Rehabilitation Center
05.2020 - 01.2021

Communications Clerk

Prince George's Hospital Center
06.2016 - 09.2016

High School Diploma -

Central High School

Some College (No Degree) - Medical Assistant

Brightwood College

Some College (No Degree) - Biology

Morgan State University

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Jamie McCants