Jamie McGeary
Milwaukee,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Administrative Manager
Brett Funeral Home
11.2021 - Current
- Trains new administrative staff
- Handles accounts payable and accounts receivable for the department
- Answers phone calls, responds to emails, and provides information to walk in customers
- Maintains filing systems, contact lists, and databases
- Orders office supplies, manages mail, and ensures all equipment is functioning properly
Appointment Services Representative
Medical College of Wisconsin
03.2021 - 11.2021
- Schedules, cancels, and reschedules appointments via phone for multiple specialties and locations including providing directions, instructions, and other information regarding appointments
- Completes full registration including setting up insurance coverage for new patients and verification of registration and coverage information for established patients
- Anticipates customer needs and resolves problems to ensure a positive customer experience
- Works through referral queues, faxes, email, and other correspondence following detailed guidelines to schedule patient appointments and create referrals
- Checks e-mails and manages web appointment requests regularly throughout the day to keep up to date with any changes and receives information on patients who need to be scheduled
Operations Manager
Crystal Clean
08.2019 - 03.2021
- Conduct training of new employees to explain company policies and housekeeping procedures
- Supervise work activities of cleaning personnel to ensure thorough cleaning and disinfecting
- Prepare reports concerning cleaning hours, invoice amounts, and mode of payment
- Schedule, coordinate, and reschedule appointments with customers
- Handle special requests for customers and created checklist to ensure customer satisfaction
Relocation Counselor II
TRC Global Mobility
03.2018 - 08.2019
- Consulted on and administered relocation benefits according to policies and expense guidelines
- Arranged and modified candidate and intern travel (flight, hotel, car) in a timely manner
- Served as liaison for all expense related matters between personnel and the company
- Facilitated expense reimbursements to relocating employees and payments to service partners
- Recommended opportunities for cost savings and efficiencies to manager, client, and employees
Patient Access Scheduler
ProHealth Care
04.2017 - 03.2018
- Managed inbound calls to schedule patients with appropriate clinic
- Evaluated need for follow-up visits based on patient risk assessment
- Placed outbound calls to schedule follow-up or specialty care appointments
- Transcribed concise phones messages and routed to appropriate staff or provider
- Updated insurance and demographic information to ensure accurate coordination of benefits
Cardiovascular Technician
ProHealth Care
01.2016 - 04.2017
- Reviewed and documented patient history and supporting clinical date
- Obtained and analyzed pertinent patient data
- Documented surgical procedures performed by Cardiologists
- Assisted cardiologist in performing cardiac diagnostic procedures
Childcare Provider
Smiles and Giggles Childcare
01.2006 - 12.2015
- Communicated and partnered with parents to develop and enrich educational and family goals
- Managed financial records and prepared year-end tax statements
- Planned and implemented lesson plan activities that are developmentally appropriate
- Maintained professional conduct when working with clients and the public
Switchboard Operator
Northwestern Mutual Financial Network
10.1999 - 12.2005
- Communicated with office manager to report telephone malfunctions or failures
- Provided information on extension numbers, room numbers, and departments to internal and external callers
- Screened all incoming calls to determine proper routing
- Operated PC and switchboard to route internal and external calls
Education
Associate Degree - Applied Science
Milwaukee Area Technical College
Milwaukee, WI05.2016
Skills
- Superior written and oral communication skills
- Strong organizational skills
- Ability to meet deadlines
- Proven ability to work independently
- Proven ability to work as a team member
- Superior typing skills
- Data entry skills
- Microsoft Office proficient
Timeline
Administrative Manager
Brett Funeral Home
11.2021 - Current
Appointment Services Representative
Medical College of Wisconsin
03.2021 - 11.2021
Operations Manager
Crystal Clean
08.2019 - 03.2021
Relocation Counselor II
TRC Global Mobility
03.2018 - 08.2019
Patient Access Scheduler
ProHealth Care
04.2017 - 03.2018
Cardiovascular Technician
ProHealth Care
01.2016 - 04.2017
Childcare Provider
Smiles and Giggles Childcare
01.2006 - 12.2015
Switchboard Operator
Northwestern Mutual Financial Network
10.1999 - 12.2005
Associate Degree - Applied Science
Milwaukee Area Technical College
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